Receptionist/Front Desk/Billing

Job Description

Plymouth Physical Therapy Specialists is looking for a professional, friendly and organized front desk receptionist to join our growing team at Plymouth Physical Therapy Specialists. Our ideal candidate will be detail-oriented, able to handle a multi-line phone system, and multi-task in a fast-paced environment, all while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day-to-day operations.

Responsibilities:

Obtains and enters new patient demographics; updates patient information, as necessary in the computer system to maintain accuracy for billing.

Obtains insurance information; as required by office policies.

Verify insurance benefits/obtain authorizations as needed to process patient for services

Collects all co-pays and balances, as required by office policies.

Reviews all forms for accuracy and completion according to office policies.

Schedules patient appointments at check-out.

Answers phones and transfers to appropriate staff.

Maintains a clean and orderly waiting area.

Adheres to HIPAA regulations and guidelines.

Completes additional tasks to assist the Director and Practice Manager as necessary.

Qualifications:

Qualifications

Computer proficiency

Effective organization skills and problem solving skills

Excellent customer service skills, interpersonal and communication skills

High level of accuracy and attention to detail

Ability to work effectively independently as well within a team setting

Ability to multitask and prioritize responsibilities

Additional Information

Hours:

20-30 hours per week

Clinic hours are from 6 AM to 7 PM

Some Saturdays may be required