Auto Dealership Parts Department Inventory Counter

Parts Advisor – Job Description Confidence Auto Group Position Summary The Parts Advisor is responsible for assisting customers and technicians with parts inquiries, sourcing, and purchases while maintaining an organized and efficient parts department. This role requires strong automotive knowledge, exceptional customer service skills, and the ability to work collaboratively with service and sales teams. General Motors (GM) parts knowledge is required.

Key Responsibilities Customer & Technician Support Assist retail customers, service technicians, and internal departments in identifying and selecting required parts.

Provide accurate parts pricing, availability, and ETA information.

Ensure all customer interactions are professional, friendly, and aligned with dealership standards.

Parts Ordering & Inventory Management Order, receive, and stock OEM and aftermarket parts according to dealership standards.

Maintain accurate inventory through proper counting, labeling, and storage.

Monitor and control parts obsolescence and ensure proper rotation of stock.

Documentation & Compliance Complete all parts tickets, invoices, and internal repair orders accurately.

Follow GM and dealership policies for warranty parts handling and documentation.

Ensure compliance with all safety, environmental, and inventory control procedures.

Collaboration Work closely with the Service Department to ensure timely and accurate parts delivery to technicians.

Partner with vendors, drivers, and other dealership departments as needed.

Qualifications General Motors (GM) parts knowledge is required.

Previous dealership parts advisor experience preferred.

Strong understanding of automotive systems and components.

Excellent communication and customer service skills.

Proficiency in dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar).

Work Environment Fast-paced automotive dealership setting.

Frequent interaction with customers, technicians, and vendors.