Teller / Bank Teller - Nights

The Teller is a frontline ambassador of Three Rivers Bank and plays a critical role in delivering a WOW client experience consistent with our Mission, Core Values, and High-Performance Culture. This position processes financial transactions with accuracy and integrity while proactively identifying client needs and guiding them through our 7-Step Sales Process to ensure they receive the right products and services.
Typical hours are Monday-Friday.
Process pay/receive transactions including deposits, withdrawals, and check cashing with precision and within assigned cash limits.
Utilize cash recyclers for efficient and accurate cash handling.
Assist customers with account closures, change-of-address requests, and online banking unlocks.
Process night drop, bank-by-mail, mobile capture, and remote deposit items.
Balance cash drawer and ATM cash daily; Maintain compliance with BSA/AML, OFAC, Patriot Act, and all regulatory requirements.
Tellers are expected to consistently use the 7-Step Sales Process to create meaningful client interactions:
Build Rapport - Greet every customer with warmth, professionalism, and genuine interest.
Ask Questions - Use purposeful discovery questions to understand financial goals and challenges.
Present Solutions - Connect customer needs to appropriate bank products and services.
Ask for the Business - Confidently invite customers to take the next step.
Document referrals and follow established tracking processes to support team goals.
Assist with outgoing wire transfers, safe deposit box access, and credit card inquiries.
Process change orders and assist with reconciliation questions.
Support lobby reception by greeting and directing customers and answering incoming calls.
Work cooperatively with all team members to uphold a positive, accountable, high-performance culture.
Must have the flexibility to work the open to close shift by clearing and opening the bank for employees before bank hours and/or closing the bank with the tellers at the end of the day.
Serve as an active member of Bank committees upon request and approval by the Supervisor.
Complete all required and assigned compliance and educational training in a timely manner.
Engage in at least two additional community events annually, either Bank-sponsored or approved by management.
minimum one year of customer service required.
Proficiency with personal computers and 10-key.
Behavioral & Cultural (High-Performance Standards)
Demonstrates behaviors aligned with our Core Values and High-Performance Culture.
Provides courteous, personal attention even in challenging situations.
Proactively seeking opportunities for professional growth and advancement within the organization by learning other roles such as reception and new accounts.
Consistently meets performance expectations, accuracy standards, and sales activity goals.
Normal office environment with extended periods of PC use and keyboarding.
Must be able to stand for extended periods while assisting customers.
Reasonable accommodation may be provided for individuals with disabilities.
As an Equal Opportunity Employer in the state of Montana, we ensure that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

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