Tech Facilitator

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Job Profile Corporate Trainer Job Description Summary: Pay Range: 80k to 95k. Corporate Trainer

Responsibilities Host and deliver engaging live training sessions in front of audiences ranging from 20 to 200 trainees.

Provide ongoing support and guidance to newly hired mortgage loan officers as they begin their roles.

Develop, update, and maintain comprehensive training materials, including job aids, reference guides, FAQs, and other assets tailored to the specific needs of the lending department.

Record video training assets showing system functionality, typically between 3-6 minutes in length.

Manage ServiceNow tickets and the training inbox, troubleshooting issues with technology or systems to help remedy loan officer questions.

Provide timely and accurate guidance to mortgage loan officers through email, chat, and one on one support.

Facilitate training classes and conduct one-on-one coaching sessions to reinforce skills and improve performance.

Offer personalized assistance to mortgage loan officers to enhance their knowledge and competencies.

Assist with the creation and distribution of training communications, release announcements, and technology updates.

Collaborate with business partners to gather feedback from end users and help improve training content, communications, and user experience.

Qualifications Must have a mortgage background or equivalent work experience in mortgage Lending, learning & development, or training facilitation.

Continuous mortgage knowledge is required, keeping up with technology or process enhancements and maintaining alignment with industry trends.

Ability to convey complex knowledge clearly and effectively to others, with a deep understanding of operations, products, and processes.

Familiarity with creating and updating training materials that are tailored to meet specific needs, utilizing adult learning principles.

Must be familiar with PowerPoint and Excel.

Demonstrated excitement to help others succeed and a positive attitude toward organizational change.

Ideally come from a learning and development background.

Previous experience with video editing using platforms like Canva, Bom Bom, or similar services is a plus.

Equal Opportunity Employer Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

Eligibility for medical, dental, vision, and prescription drug benefits.

Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts).

Life insurance and death benefits.

Personal accidental insurance.

employee assistance program).

Other supplemental benefits (e.g. legal planning assistance; Introduce yourself to our recruiting team and we’ll connect you with future opportunities that match your skills and interests.

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business.