Senior Bank Tellers

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

The Senior Teller serves as the primary leader for teller and transaction operations within the branch. This role provides daily guidance, coaching, and support to frontline staff to ensure exceptional customer service, operational accuracy, and adherence to bank policies and procedures. While not a direct supervisor, the Senior Teller acts as a subject-matter expert and role model, helping develop staff skills in operations, customer engagement, and relationship building to ensure the team consistently delivers high-quality service aligned with branch goals.

The Senior Teller performs all standard teller functions while overseeing cash operations, vault management, and operational controls. This role leads the operational integrity of the branch’s transaction environment, including cash handling, control of negotiable items, and fraud prevention. The Senior Teller exercises decision-making authority on non-standard issues or exceptions within assigned limits and escalates higher-risk matters as appropriate.

Customer Service & Relationship Building

Model strong relationship-building behaviors and coach frontline staff on effective customer conversations and opportunity identification.

Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude.

Create a positive banking experience by engaging customers, understanding their needs, and offering appropriate solutions.

Actively listen for opportunities to promote bank products and services, making referrals based on customer needs.

Operational Leadership & Coaching

Serve as the primary resource for frontline staff performing teller and transaction functions, providing daily guidance, coaching, and support on procedures, service expectations, and operational standards.

Maintain a visible presence within the transactional area, actively observing staff interactions and providing immediate feedback to support customer opportunities and branch goals.

Observe and coach staff to ensure consistent adherence to policies, security protocols, cash-handling standards, and customer relationship-building behaviors.

Assist in training new frontline employees and supporting ongoing skill development for existing staff.

Take ownership of personal performance, development, and continuous improvement while serving as a role model for adaptability and ongoing learning. Activelt participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills.

Exercise judgement on low-risk transactions or requests, including providing overrides within assigned authority limits, and escalates issues as appropriate.

Cash & Operational Management

Lead and oversee branch cash operations, including vault cash, teller cash drawers and ATM (as applicable).

Balance branch cash and reconcile discrepancies within established operational standards.

Manage Federal Reserve cash shipments and orders.

Enforce proper procedures for cash control and negotiable items, dual control requirements, and security protocols to reduce risk of loss or fraud.

Monitor for unusual or suspicious activity and take appropriate action to prevent fraud or operational loss.

May assist with account opening and maintenance, service requests, debit card issues, stop payments, loan inquiries, and other customer support needs as required.

Prepare required regulatory, internal, and operational reports.

Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job‑specific training requirements in a timely fashion.

Perform other related duties as assigned or directed to support branch and bank objectives.

As an integral member of Retail Banking,this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals. This may include traveling to other branches in the area and to ensure proper staffing and service levels.

Education, Training and Requirements

High School Diploma or GED required

Strong internal knowledge of bank products, services, and operational procedures

All applicants must be 18 years of age or older

Excellent interpersonal and communication skills with the ability to engage customer professionally

Clear thinking and sound judgement in a fast‑paced, customer‑focused environment

Ability to understand directions and adhere to established policy and procedures

Demonstrated leadership qualities, including the ability to influence and coach without direct supervisory authority

Thorough knowledge of bank products and services

Minimum three (3) years of teller experience normally required

Ability to work flexible hours based on branch needs

Travel to nearby branches may be required to support staffing and business needs

Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events, as required.

11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

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