Head of Housekeeping - Care Home

Join Our Healthcare Family
Come join our healthcare family!! Competitive wages!
Do you want stability and longevity in your career? Are you dedicated to resident care and looking for competitive compensation?! If YES… Watertown Health Care Center is looking for YOU!
Watertown Health Care Center is a skilled nursing home facility and takes pride in providing our residents with an amazing experience. We have an incredible tight-knit family of caregivers that serves our residents everyday with compassion, care and a positive attitude! We value and work hard to appreciate our caregivers because we recognize they are the foundation of our organization. We would love for you to join that family!
Benefits of this position:

• Health, dental and vision offerings
• Tuition reimbursement
• Paid time off
• Great work environment
• 401k matched at 10%
• Flexible hours (8 hour shifts)
• Paid holidays
• Job location: Watertown, WI

Summary
The Director of Housekeeping oversees the daily operations of the facility's housekeeping department to ensure a clean, safe, sanitary, and comfortable environment for residents, staff, and visitors. This position is responsible for staff scheduling, training, performance management, quality assurance, compliance with state and federal regulations, and maintaining infection control standards consistent with long-term care requirements.
Operational Management

Plan, organize, and direct all housekeeping functions to maintain a high standard of cleanliness throughout the facility.
Develop and implement cleaning schedules, routines, and procedures aligned with resident care needs and regulatory expectations.
Ensure all resident rooms, common areas, laundry areas, and facility spaces are maintained according to facility policies and industry standards.
Oversee laundry operations, including proper handling, washing, drying, and distribution of linens and resident clothing.
Staff Leadership & Development

Recruit, hire, train, supervise, and evaluate housekeeping and laundry staff.
Develop staff schedules to ensure appropriate coverage.
Conduct regular staff meetings, in-services, and competency checks.
Promote a positive, resident-centered work environment focused on teamwork and service quality.
Regulatory Compliance & Safety

Ensure compliance with CMS, state of Wisconsin DHS 132, OSHA, and all infection control standards.
Collaborate with Infection Preventionist and Nursing Services on sanitation protocols, outbreak response, and environmental infection control measures.
Maintain Safety Data Sheets (SDS) and ensure proper storage, handling, and usage of cleaning agents and chemicals.
Participate in facility audits, surveys, and quality assurance programs.
Quality Control

Conduct routine inspections of resident rooms, laundry areas, and common spaces to ensure housekeeping quality standards are met.
Track and address deficiencies promptly.
Implement process improvements to enhance cleanliness and resident satisfaction.
Inventory & Budget Management

Manage department budget, including labor, supplies, and equipment.
Order cleaning supplies, linens, and equipment; maintain proper inventory levels.
Ensure all housekeeping equipment is maintained in safe working order.
Resident Service & Communication

Respond promptly to resident and family concerns related to housekeeping services.
Work collaboratively with nursing, maintenance, dietary, and administrative teams to support facility operations and resident care.
Qualifications

High school diploma or GED required; Associate's or Bachelor's degree in hospitality, business, or related field preferred.
Minimum of 3 years of experience in housekeeping management, preferably in a healthcare or long-term care setting.
Strong leadership, organizational, and communication skills.
Knowledge of federal, state, and local long-term care regulations and infection control standards.
Ability to train, coach, and supervise staff effectively.
Proficient in inventory management and basic computer systems (Microsoft Office, scheduling software).
Ability to lift/move up to 50 lbs and perform physically demanding tasks. Work Environment: Long-term care facility with exposure to residents, cleaning chemicals, bodily fluids (with proper PPE), and varying temperatures.