Realtors/Mortgage Professionals

We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank . PeoplesBank is seeking a motivated and customer-focused Residential Mortgage Loan Officer to generate residential mortgage business within our primary lending areas throughout Western Massachusetts. This role involves cultivating relationships with real estate professionals, builders, attorneys, and other referral sources, while also leveraging internal leads and past customer connections. The ideal candidate will consistently generate mortgage applications that lead to closed loans, actively participate in community and business development events, and deliver exceptional service throughout the mortgage process. Strong interpersonal skills, attention to detail, and a thorough understanding of conventional loan structures are essential. This position requires NMLS registration. This position includes a base salary and commissions structure.

Consistently generate high-quality mortgage applications that result in closed loans, meeting or exceeding monthly production goals.

Proactively cross-sell deposit products to mortgage customers, enhancing overall customer value and deepening relationships.

Actively engage in community and industry events-including Realtor associations, expos, and chamber functions-to build visibility and drive mortgage volume.

Develop and execute a strategic annual market plan to identify and capitalize on growth opportunities within the bank's footprint.

Provide timely and responsive service by following up on all customer inquiries and referrals within 24 hours.

Ensure full compliance with federal, state, and bank regulations by completing annual training and adhering to all service and operational standards.

Bachelor's degree or an equivalent combination of education and experience

Certifications, Licenses and/or Registrations Required

Requires the ability to obtain the National Mortgage Licensing System (NMLS) registration - must obtain said license after a period, to be determined by decision maker.

Must be able to successfully complete the registration process, which includes, and is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS License regulations and rules.

Computer Skills

Knowledge of Microsoft applications, including Word and Excel

Strong interpersonal and customer service abilities, with a talent for building and maintaining client and business relationships.

High level of discretion and integrity, committed to protecting the financial privacy of clients, colleagues, and the organization.

Thorough understanding of conventional loan structures.

Willingness to travel to various banking center locations throughout region as needed and assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Frequent travel is required to and from various banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA. The associate is occasionally required to stand, lift, bend, drive and travel.

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