Evening Dispatcher/Weekend Dispatcher

Were committed to bringing passion and customer focus to the business.

The Dispatcher is responsible for coordinating daily waste collection operations by effectively utilizing drivers routes and equipment to maximize productivity and ensure exceptional customer service. This position serves as the central point of communication between drivers operations management maintenance personnel and customers to ensure all routes are completed safely efficiently and in compliance with company policies and regulatory requirements.
Why FCC Environmental Services
At FCC Environmental Services we are committed to providing safe reliable and environmentally responsible waste collection services. Coordinate with Operations Managers Route Supervisors and Maintenance personnel to minimize service disruptions.
Ensure timely completion of residential commercial and municipal collection routes.
Respond to customer service issues and provide prompt resolution or escalation when necessary.
Maintain accurate records of route activity driver assignments customer requests and operational reports.
Utilize dispatching GPS routing and fleet management software systems.
Ensure compliance with DOT regulations company safety policies and operational procedures.
Generate and maintain daily weekly and monthly performance reports as needed.
Support continuous improvement initiatives to improve route efficiency and customer satisfaction.
High School Diploma or GED required.
Associates Degree or Bachelors Degree in Business Logistics Transportation or a related field preferred.
Minimum of 2 years of dispatching logistics transportation fleet operations or waste management experience preferred.
Prior experience in the waste recycling transportation trucking or service industry strongly preferred.
Experience working in a fast-paced customer-focused environment.
Strong computer skills including Microsoft Office Suite and dispatch management software.
Ability to work flexible hours when operational needs require.
Strong customer service orientation.
Personal Characteristics
Demonstrates integrity professionalism and adherence to company values and policies.
Develops and maintains positive working relationships with employees customers and stakeholders.
Customer Focus
Anticipates and responds to internal and external customer needs in a timely and professional manner.
Organization and Planning
Office environment with frequent communication via phone radio and computer systems.
May occasionally visit operational yard and fleet areas.
Ability to work early mornings evenings weekends and holidays as operational needs require.

Medical Dental and Vision Insurance

• Career growth and advancement opportunities
• FCC Environmental Services LLC operates in a multicultural global environment and is a richly diverse organization operating seamlessly as one company. We share the same passion to deliver world-class solutions to our customers. FCC Environmental Services LLCis proud to be an equal-opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities Females Protected Veterans and Individuals with Disabilities.