Head of Client Support Services

We are looking for a talented Service Supervisor to join our team specializing in Service for Cummins, Inc. in Bronx, NY.

Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.

Communicate repair plans clearly to Technicians, aligning them with customer quotes.

Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.

Support Technicians with first-level assistance and escalate technical issues when necessary.

Manage service logistics to ensure safety, quality, and efficiency in operations.

Review and develop quotes for accuracy, keeping customers informed of repair status and changes.

Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.

Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

Customer focus: Building strong customer relationships and delivering customer-centric solutions.

Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.

Electronic Service Tool Application : Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Branch is a collective bargain location-Union experience preferred but not required.

Job Service

Role Category On-site with Flexibility

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.