Phlebotomist (Full Time/Weekends - Lab Services

Phlebotomist II Territory - Springfield, MO, Monday to Friday, hours vary between 7:00 AM to 5:00 PM, with rotational weekends
Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.

Pay range: $21.50+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

Best-in-class well-being programs

Annual, no-cost health assessment program Blueprint for Wellness

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 "MyDay" off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance, plus buy-up option

Flexible Spending Accounts

Annual incentive plans

Matching gifts program

Education assistance through MyQuest for Education

Career advancement opportunities

and so much more!

Responsibilities
Specimen Collection & Processing

Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error.

Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.

Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.

Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service

Independently resolves routine patient and client concerns and escalates non-routine issues appropriately.

Provide strong professional, respectful, and efficient service to all patients and clients. Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions.

Perform accurate data entry for patient registration, test order entry, and billing information.

Communicate collection procedures clearly and address patient questions.

Maintain a clean, orderly, and welcoming collection environment.

Handle multiple priorities in a high-volume setting.

Site Support and Travel

Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.

Ensure that daily activities of the office are completed accurately and on time

Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.

Operations & Compliance

Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.

Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.

Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.

Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.

Complete all training and maintain current phlebotomy skills and knowledge.

Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Qualifications
Required WorkExperience

Two years of phlebotomy experience required.

Preferred Work Experience

Customer service in a retail or service environment.

Physical and Mental Requirements

Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).

Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.

Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.

Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge

Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.

Skills

Ability to work independently, performing accurate, errorfree work in a fastpaced setting, with minimal on-site supervision.

Experienced phlebotomy skills, including pediatric and geriatric collections.

Strong communication skills and ability to adapt to change.

Keyboard/data entry experience.

Required

High School diploma or equivalent.

Travel up to 75%

Phlebotomy certification required in CA, NV, WA, and LA.

English Required

Preferred

Phlebotomy accredited program, medical assistant or paramedic training.

Education

High School Diploma or Equivalent (Required)

Languages

English (Required)

Licenses and Certifications

Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required)

Professional medical certification strongly desired (medical assistant, phlebotomy, or similar) (Preferred)

Work Requirements

Travel Required

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

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Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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