Head of Programme Management

Position Summary The Program Manager will provide supervision of staff and program services. The incumbent will support the Program by ensuring site compliance with site goals and objectives. The Program Manager is responsible for ensuring the program is operating well and needs are addressed quickly. Provide leadership and management to ensure that the mission and core values of the Company are put into practice
Supervise Front Desk staff and Housekeeping Staff providing them with secondary support or filling positions as needed
Monitor Office Staff and Housekeeping time allocation, and ensure any time sheet changes are forwarded to Operations Coordinator immediately
Write up, review and instruct staff on drafting and finalizing Incident Reports immediately after incident Submit Drafted incident report to Operations Coordinator for review within a 12 hour time frame
Act as a point of contact for Fresno County Homeless Assistance Unit (HAU) and HSP providers for new referrals and operational questions.
Onboard and train new staff as assigned, provide ongoing training as needed
Provide support and training to staff members by individualized weekly supervision meetings, and monthly staff meetings
Implement and operationalize all new policies and procedures as directed by Operations Coordinator
Ensure grounds are monitored hourly for safety and aesthetic concerns
Utilize crisis intervention techniques to assist with de-escalation of situations while prioritizing staff and client safety.
Maintain inventory of all required supplies including linens, cleaning supplies, and office supplies, request relevant supplies as needed. Submit supplies requests to Operations Coordinator in a timely manner
Coordinate with Security Contractor for services on an as needed basis
Oversee accuracy of program data and files
Operate personal computer to access e-mail, electronic calendars, and other basic office support software
Embrace and embody the mission, vision, guiding principles, clinical vision and goals of RH Community Builders.
Must have a work experience in the human services field with a minimum of 1 year supervisory experience.