Client Service Rep / Reception

Client Service Representative (Sales) Deliver Exceptional Experiences for People and PETS!

Veterinary Healthcare Associates (VHA) is seeking a compassionate, service-driven Client Service Representative to join our team. As the first and last impression of our hospital, you play a critical role in creating exceptional experiences for clients, supporting patient care, and helping families navigate every stage of their pet's healthcare journey. Unlike traditional veterinary hospitals, VHA brings General Practice, Emergency, and Specialty Services together on one campus, creating a dynamic environment where exceptional communication, compassion, and teamwork are essential. This role is ideal for someone who thrives in a fast-paced environment, enjoys building meaningful relationships, embraces technology, and is passionate about helping people, pets, and the planet become healthy, happy, and healed.

Deliver exceptional client service in person, over the phone, and through digital communication channels

Schedule appointments and coordinate patient visits across multiple hospital services

Accurately process payments, treatment plans, and client documentation

Support clients through routine visits, specialty consultations, and emergency situations with empathy and professionalism

Maintain accurate patient and client records

Utilize hospital software, communication platforms, and technology tools to support efficiency and client experience

Collaborate with veterinarians, technicians, and hospital teams to ensure seamless patient care

Resolve client concerns professionally and escalte issues when appropriate

Maintain a welcoming, organized, and client-focused reception environment

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