Head of Operations & Business Management

Job Description SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. OPERATIONS DIRECTOR

The Operations Director is a key member of the site leadership team, responsible for leading talent, production, quality, and Environmental Health & Safety (EH&S) to deliver safe, efficient, and fiscally responsible operations. This role collaborates with senior stakeholders to execute business strategy, manage budgets, and ensure the overall performance and success of the site.

Operations Leadership
Lead successful day-to-day site operations and execute business strategy in alignment with company goals.
Develop, maintain, and enforce standard operating procedures (SOPs) that support consistent, compliant, and efficient operations.
Responsible for the identification and suggestions of capital site improvements to include scope, quotations, justifications, and senior management approval requests and successful execution of approved projects.
Financial & Business Performance
Maintain a safe, healthy work environment by enforcing EH&S standards, procedures, and legal requirements.
Manage monthly business KPIs, including billing, quality, safety, and operational performance, while meeting or exceeding budget expectations.
Ensure the fiscal health of the site by making sound, strategic, and responsible business decisions.
Collaborate with senior management to forecast and manage capital and operational budgets for the site.
Customer & Cross-Functional Partnership
Partner with Sales on new business, cost savings, and growth opportunities.
Coordinate across Prepress, Manufacturing, Sales, Account Management, and Project Management.
Participate in decisions regarding site operations, staffing, and company policies.
Partner with production leadership to ensure workflow effectiveness and 100% quality compliance.
Advise senior management and account managers on customer timing, delivery, and service expectations.
Resolve customer issues and improve the overall customer experience.
Partner with cross-functional teams to improve on-time delivery, product quality, and customer service.
Provide technical support for internal and external customers as needed.
Supervise local management to ensure effective department performance.
Maintain staff communication through regular facility and department meetings.
Manage direct-report performance and support continuous learning.
Coach direct reports and build a high-performing management team.
Conduct annual performance reviews.
Foster trust, continuous improvement, high performance, morale, and alignment with company
Partner with Human Resources on workforce planning, budgeting, policy, compliance, and performance development.
Responsible for screening, hiring, and onboarding team members to achieve site and company objectives.
Bachelor’s degree in industry/manufacturing or equivalent experience.
Experience managing personnel, teams, or departments.
Competent in Microsoft Office, including Outlook, Word, and Excel.
Experience/knowledge in printing or print tool manufacturing, using industry equipment preferred
Working knowledge of manufacturing operations and equipment.
Knowledge of print processes and related downstream applications.
Ability to manage large, multi-shift teams across departments.
Proven ability to lead through high-performance, participative management.
Ability to set priorities and delegate based on customer and business
Understanding of EH&S policies, including training and reporting.
Comply with all company standards, policies, procedures, and applicable regulations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is the employee’s duty to notify the management of any physical limitations or inability to perform a certain task.
Required to stand and walk for most of shift.
Travel Requirements
Travel within North America is required on an occasional basis.

NOTE: This document describes the general nature, purpose, responsibilities, duties, skills, abilities, and workload associated with this role. It is not intended to include every responsibility that may be required, does not constitute an employment contract, and may be updated at any time.
Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years , 2,000+ clients , 9,000 employees , and operations across 30 countries. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.