Parts Department | Counter Representative

Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.
Shift: Monday - Friday 8:00am - 5:00pm
We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.
Deliver exceptional customer service for our retail parts business by greeting customers, assisting in parts selection, answering questions, providing price quotes, informing customers of companion part requirements and specials in-person and over the phone, and keeping customers informed on the status of special order and back-order parts.

Greet customers warmly, create a welcoming environment, and handle customer returns with professionalism and courtesy.

Assist mechanics with acquiring parts, locate and secure parts from various vendors for shop jobs, and stay updated on industry trends and new products.

Take initiative to improve processes, enhance customer experiences, and contribute to the overall success of the parts department.

Receive, locate, bill, and fulfill orders accurately and efficiently, and help control and maintain inventory to minimize waste and loss.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Customer Service
Able to work alone
Understands all basic truck systems
Able to intelligently talk to customers
Able to order and check-in parts orders
Participated in Advanced Training
Understands all-makes can identify common commodity parts
Cross-trained and able to fill in at all parts positions
Previous customer service experience
Automotive or truck parts related experience a plus
Intermediate Computer skills
Medical - PPO and HDHP options
Flexible Spending Account (FSA)
Health Savings Account (HSA) with company match
Dental Insurance
Group Term Life Insurance (company paid)
Short and Long-Term Disability (company paid)
Paid Holidays
Bereavement/Funeral
401(k) Retirement Plan with company match

• Shift Differential Program
• Employee Assistance Program (EAP)

Training: In-House, Instructor-Led, and Online
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.