Customer Service Officers

$65k - $100k

Ford of Harvey

Honda Of Harvey Service Advisor Position

Honda of Harvey needs customer friendly service advisors to help with our growing service department. Our service advisors assist customers in caring for their cars by conveying the value of maintaining their vehicles in accordance with the manufacturers guidelines. The service advisor must establish and maintain positive relationships with our clients. Top Performing Advisors can earn $85,000- $100,000 a year!!!!

What You Do:

Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order

Interact with customers to determine immediate service needs

Serve as a liaison between technicians and customers

Provide excellent customer service experience

Review service history, multipoint inspection results and recommend service to clients

Write and verify accurate repair orders and include supporting documentation to complete manufacturers warranty claims

Support Service Department Goals By:

Improving sales of labor, parts, and accessories

Administer new and used vehicle warranty repairs in accordance with manufacturers requirements

Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer

Perform an active vehicle delivery with customer when work is completed

Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training

Successful Attributes And Skills:

Excellent communication skills and ability to be a team player

Ability to minimize and redirect customers frustrations

Trainable

Outgoing and friendly personality with great customer handling skills

Professional appearance

Strong organizational skills

Technical certification a plus

Manufacturer training certifications

Compensation And Benefits:

Salary range between $65k-$100K
Base range will be determined by competitive market rate for your skills, experience and performance
Bonuses are a part of your total compensation and will be based on achievement of specific business goals
Medical, Dental and Vision Plans
Vacation Time
401k Plan
Paid training
Vehicle discounts

Ford of Harvey

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Vacancy posted 4 days ago

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