Parts Counter Sales - Immediate Hire

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

The Inside Parts Sales Representative is responsible for driving parts sales and supporting customer uptime by delivering accurate, timely, and professional service to both internal and external customers. This role owns the full transaction process, from identifying the correct part and confirming availability, to invoicing, payment collection, and managing returns, cores, and warranty claims.

Success in this role requires a strong sense of urgency, attention to detail, and the ability to operate in a fast-paced environment where accuracy and responsiveness directly impact revenue, customer satisfaction, and operational efficiency.

Serve as the primary point of contact for customers at the counter and over the phone, delivering timely, accurate, and professional service

Identify correct parts using electronic catalogs and business systems, ensuring accuracy, and minimizing errors or returns

Provide pricing, availability, and sourcing options, including in-stock, inter-branch, and emergency orders

Drive parts sales by proactively recommending related items, alternatives, and solutions to meet customer needs

Manage returns, cores, and warranty claims in accordance with company and vendor requirements, ensuring proper documentation and recovery of credits

Maintain organized and accurate inventory through proper binning, stocking, and housekeeping standards

Support parts inventory control by identifying discrepancies, shortages, and slow-moving or obsolete parts

Maintain a clean, organized, and customer-ready counter and retail display area

Participate in ongoing training to build product knowledge and stay current on supplier offerings

Support promotional efforts and customer outreach to drive parts sales and customer retention

Represent the company in a professional and customer-focused manner at all times

High school diploma or GED

2 to 3 years of customer-facing sales experience, preferably in a dealership or heavy-duty parts environment

Experience with dealership management systems (Karmak, CDK, Procede)

Strong working knowledge of heavy-duty truck parts and components

Ability to organize and prioritize work schedule on short-term basis (more than 1 month).

Reasoning & Decision Making: Ability to make decisions with moderate impact on immediate work unit.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. Common Expectations of Performance for all Employees

The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.

Company Loyal Policies and Work Ethic

Adhere to the policies contained in the Employee Handbook.

Adhere to the Company's Employee Conduct Policy.

Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that value a broad diversity of talent, knowledge, experience, and expertise.