Salesperson Part Times Sales

Sales Advisor IV

Rivian is on a mission to keep the world adventurous forever. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

As a Sales Advisor IV, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience throughout. You will educate and inspire customers using various communication channels including in-person interactions, demo drives, phone, text, and email. This role requires passion for our brand and a desire to foster a competitive sales culture. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS.

Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian's core values and culture.

Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.

Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian.

Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service.

Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals.

Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.

Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.

Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.

Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps.

Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.

Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.

Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance.

Take on additional projects, duties and assignments as required and/or by request from sales leadership.

Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus).

High School Diploma, GED, or other recognized high school equivalency credential required.

Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.

Experience using CRM systems (Salesforce preferred).

Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.

Ability and willingness to travel as needed to support events, new market launches, etc.

Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) or Google Workspace with the ability to learn new tools quickly.

Comfortable operating large, high performance vehicles and conducting demo drives with customers.

Will be subject to continuous Motor Vehicle Record (MVR) monitoring.

Ability to obtain and maintain local sales licenses if applicable in your state/province.

Physical Requirements: Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions. Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Strong understanding of written and spoken English. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Energetic, enthusiastic, and engaging customer interaction style. Ability to understand and articulate concepts in the technology and automotive space. Ability to multi-task while providing exceptional quality of work. Excellent written and verbal language skills in English, additional languages a plus. An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.

An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io