Full-Time Advocate

For more than four decades, we’ve worked to strengthen our community by providing housing, support, and hope to families experiencing or at risk of homelessness. When you join our team, you become part of a mission-driven organization that shows up every day to help families build brighter, more secure futures.
Position Title: FAMILY ADVOCATE
The Family Advocate role centers on empowering individuals and families to achieve long-term housing stability and self-sufficiency. The position combines direct client services, advocacy, data management, and community engagement to ensure clients receive comprehensive, coordinated support.
The Family Advocate conducts assessments, develops individualized action plans, and provides ongoing coaching to help clients overcome barriers, strengthen financial and problem-solving skills, and access essential community resources. Complete full intakes with clients to assess needs, strengths, barriers, and resources that could positively impact housing stability. Formulate and assist clients in implementing Family Action Plans that specify goals and actions to be taken by caseworker and client to help the family on the road to self-sufficiency
Advocate for clients with landlords, employers, creditors, community partners, etc., and teach clients to advocate for themselves
Teach budgeting skills to clients as needed and develop and monitor short and long-term budgeting goals
Teach problem solving skills to clients who demonstrate the need for such services and teach clients to access community resources on their own
Conduct follow-up phone calls at least once a month and home visits at least once a quarter in order to review action plans, budgets, program goals and objectives
Make appropriate referrals to other agencies to help clients gain access to additional services they may need
Assist in completing applications for mainstream benefits as needed
Information Management Keep accurate, up-to-date case notes on all clients including (but not limited to): contact dates, content, follow ups, referrals, and relevant forms
Enter all client data accurately and in a timely manner to the HMIS database
Provide data for quarterly and bi-annual reports as required by your supervisor by the indicated deadline
Community Relations Advocate on behalf of and with clients to landlords, employers, creditors, community agencies, etc.
Attend community meetings and events that benefit the program and further the agency’s mission
Training and Development Participate in scheduled meetings with your supervisor to discuss client progress and quality assurance of services
Participate actively in all agency staff meetings, team meetings and collaborative projects to support organizational goals and build professional skills
Understand and follow clearly defined roles, responsibilities, and performance expectations to contribute effectively to departmental success
Take initiative in learning new tasks and responsibilities that support team operations and build confidence in independent work
Seek out opportunities for coaching, mentorship, and constructive feedback to support personal growth and career development
Participate in professional development opportunities such as webinars, certifications, or cross-training within the organization
Education & Certification Bachelor's degree in social work or related field
Experience One (1) year experience in the social work field working with homeless/at-risk families is desired
Knowledge of community agencies that provide social services, and special needs resources to the target population is desired
Knowledge of the needs of homeless and low-income families
Familiarity with local support groups and agencies that provide services is desired
Technical Proficiency Exceptional computer skills and the ability to learn new applications quickly; proficiency with Microsoft programs (i.e. Word, Excel, SharePoint, and Outlook)
Knowledge of HMIS and/or the ability to learn different software applications and client databases quickly
Full-time Monday through Friday. Compensation: $21 to $23 per hour (depending on experience)
Health, Dental, and Vision Insurance
Generous Paid Time Off, including vacation, sick leave, and paid holidays
Retirement Plan Options with employer match (if applicable)
Employee Assistance Program (EAP) for confidential counseling and support
Professional Development Opportunities to help you grow in your career
Flexible Work Schedules for eligible positions
Mileage or Travel Reimbursement for approved work-related travel
We show up each day with purpose — to provide stability, hope, and opportunity to families experiencing or at risk of homelessness — and we support one another with the same care we extend to our community.
Our staff bring diverse perspectives, talents, and lived experiences, and we honor that diversity as a source of strength. Whether we are working directly with families, supporting programs behind the scenes, or strengthening partnerships across the community, we lead with heart and professionalism. We are an Equal Opportunity Employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
This may include verification of employment and education history, reference checks, criminal background checks and a review of credit history as permitted by applicable law. Certain positions within our organization require a Florida Level II Background Check, including fingerprinting and screening through state and federal databases, in accordance with Florida Statute 435.04. All screenings are conducted in accordance with federal, state, and local regulations, and results are kept strictly confidential. Candidates may be required to complete pre-employment drug testing in accordance with applicable laws and organizational policy.

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