Head of Product Management - Fintech

About Carvana
Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500, following only Amazon and Google. In 2024, we emerged as the fastest‑growing and most profitable automotive retailer in the US, thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more.

Our Technology Teams Build

End‑to‑end ecommerce for buying and selling cars, including everything you see on Carvana.com and in our mobile apps.

AI‑driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform built for efficiency and quality at scale.

360° vehicle photography and interactive merchandising using cutting‑edge computer vision and AI.

The most sophisticated self‑service automotive lending platform in the world; a full fintech stack.

Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet, reaching 90% of US driveways.

Enterprise‑grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow automation covering everything mechanical, electrical, and cosmetic.

Early adoption and customization of AI tools to optimize developer efficiency and experience.

We are an AI‑first technology organization that moves fast, operates with high ownership, and builds things that matter at scale. If you want to grow not just as a Product Manager but as a leader and business‑builder, Carvana is the place for you.

We are hiring Product Managers across several teams in Los Angeles and Phoenix, spanning mid‑level and senior roles. While each team has its own focus area, we look for the same foundational qualities across all of them: strong product instincts, a data‑driven mindset, an AI‑first approach to work, and the drive to own outcomes end to end.

Conversational AI: Own the roadmap and continuous improvement of Sebastian, our AI‑powered conversational agent built on leading‑edge LLMs that helps millions of customers research, buy, sell, and manage their vehicles.

Transactional Communications: Own the customer‑facing communications ecosystem across email and SMS, delivering clear, empathetic, and timely messages throughout the car‑buying journey at scale.

Lead nurture communications on an AI‑first team, guiding customers from early interest through purchase using machine learning, personalization, and experimentation across email, SMS, and push.

Sell to Carvana: Shape the end‑to‑end digital experience that enables customers to sell or trade in their vehicles. You’ll own high‑impact parts of the customer journey that directly drive vehicle acquisition and support company growth.

Engineering Horizontals - Identity, Experimentation & Data Platform: Own the foundational platforms that power customer trust, product innovation, and regulatory compliance, including authentication, consent management, data privacy APIs, and experimentation infrastructure, as well as the strategic shift in how Carvana consumes and governs data through enterprise adoption of Sigma, migration of legacy SQL Server assets to Snowflake, and ownership of the unit economics of the data platform.

New Car Platform: Own product strategy and execution for high‑priority special projects across Carvana's New Car organization, spanning new entrants, franchise manufacturers, and direct‑to‑consumer offerings with broad cross‑functional visibility.

Drive the product roadmap and lead end‑to‑end product development informed by customer research, analytics, and business needs.

Partner cross‑functionally with Engineering, Design, Data Science, Analytics, and business stakeholders to scope, prioritize, and ship high‑impact initiatives.

Write clear requirements, project briefs, and documentation to align stakeholders and enable effective engineering execution.

Use data to size opportunities, evaluate tradeoffs, and make decisions.

Take full ownership of your product area and be accountable for the long‑term trajectory of key business outcomes such as sales, gross profit, customer satisfaction, and cost per unit sold.

A bachelor's degree in STEM, Economics, Finance, Business, Design, or equivalent experience.

Outcome‑oriented and data‑driven decision making, backed by expertise in metrics, analytics, and tools such as SQL, Tableau, Looker, or Sigma.

An AI‑first approach to product work, with hands‑on experience using AI tools for research, analysis, prototyping, and day‑to‑day productivity.

Excellent written and verbal communication, organizational, and project management skills with strong attention to detail.

A willingness to roll up your sleeves and do whatever it takes for the sake of the team and our customers.

Hands‑on experience building or iterating on AI‑driven products, including features powered by machine learning, LLMs, RAG, tool‑calling, or agent frameworks.

Knowledge of data science best practices and the ability to collaborate closely with data scientists and ML engineers to shape model‑informed product decisions.

Strong UX instincts and the ability to anticipate user needs and pain points, especially in AI‑assisted or conversational experiences.

Experience with agile methodology and product strategy and road‑mapping.

Familiarity with Snowflake, Sigma, Looker, or Tableau for independent data exploration.

Background in automotive, e‑commerce, marketplaces, retail, or similarly complex operating environments.

Full‑Time position with a competitive salary and Carvana stock compensation.

Medical, Dental, and Vision benefits.

A company culture focused on high performance and bar‑raising, with vast opportunity to learn and grow.

Must be able to read, write, speak and understand English.

Legal stuff
This role is eligible for visa sponsorship.

All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law.