TELECOMMUNICATOR (2ND SHIFT) - EMERGENCY COMMUNICATIONS

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Health & Welfare Benefit Packages

401k Retirement Match or Pension Plan, based on workgroup eligibility

Adoption Reimbursement up to $3000 per child

Child Care Discount Program with New Horizon 10% off weekly childcare tuition

Education/Tuition Reimbursement

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. The Telecommunicator will be required to triage all calls received in the Communication Center and accurately document required information. The Telecommunicator will also provide appropriate and timely Pre-Arrival Instructions to customers that require them. The Telecommunicator will work closely with the EMD/Dispatcher to ensure that transportation requests are handled efficiently.

High School Graduate or equivalent (GED)

Medical terminology course work or equivalent preferred

1. year experience working in a medical setting with emphasis on incoming multi-line phones, triaging of calls, patient intake, or appointment scheduling
2. years experience working in customer service with an emphasis on multi-line phones in a call center environment

Completion of the Emergency Telecommunicator (ETC) Course and Certification through International Academy of Emergency Dispatchers (IAED)

Requires the ability to work effectively with other hospitals’ staff, public service agencies, peers, co-workers and the general public.

Current EMD certification through Medical Priority Dispatch or be able to obtain within 6 months of hire

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. Work Group: 113 Service Workers

Shift: Day/Evening/Night Variable

Remote or On-site: On-site

Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:113 Service Workers 27 ($26.66 - $42.45), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Applicants must be currently authorized to work in the United States on a full‑time basis. North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: North Memorial Health is a Federal government contractor or subcontractor. As a part of our obligations under law, we must develop a written Affiniative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP). This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours. Link to Policy

North Memorial Health

Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.

#