Server, Bartender, Guest Services

Cocktail Server

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. Marriott Employee Discounts Worldwide

• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• Employee Assistance Program

The overall objective and purpose of Cocktail Server is to provide hospitable service to our guests. The incumbent is responsible for serving food and beverage to our guests to create an exceptional guest experience. Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette

Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control

Maintain the integrity of Company proprietary information and protect Company assets

Maintain a thorough knowledge of menu items, beer, liquor, and wine

Present menu, answer questions, and make suggestions regarding food and beverage.

Explain, pair and recommend wine from the wine list

Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards

Assists dining room servers in the food and beverage service sets tables, serve guests as directed by the server, keep menus clean, the clean table between servings, menu knowledge.

Assists with providing tables with beverages.

Transports dirty dishes to the dishwashing station.

Polish silver and glass as needed.

Present menu, answer questions, and make suggestions regarding food and beverage.

Seat guests in the dining room

Explain, pair and recommend wine from the wine list

Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards

Relays orders to kitchen through POS and helps serve courses from kitchen and service bars

Proficiently utilizes the property management systems and follow cash handling procedures

Sets up bar & dining room in a thorough and swift manner

Sets up dining room when needed in a thorough and swift manner

Relays orders to kitchen through POS and helps serve courses from kitchen and service bars

Assist bartenders as needed

Stock and polish glassware

Proficiently utilizes the property management systems and follow cash handling procedures

Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications

Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes

Maintain complete knowledge and comply with company policies and procedures

Follow all company safety and security policies and procedures. Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.

Attend required training and meetings

Knowledge of wine, alcoholic and non-alcoholic beverages

Knowledge of guest service etiquette and proper food and beverage serving techniques

Ability to perform all tasks related to cocktail server and proficiently use job-related software, property management systems, and office equipment

Ability to read and interpret documents such as safety rules and procedural manuals

Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages

High school diploma, GED Degree, or related training equivalent - required

• 1+ year of relevant work experience in similar scope and title required
• Experience within luxury brand/markets - required
• Student or graduate of hotel management preferred

Must be comfortable working in a shared space, with constant noise, without the use of a private office.

While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.