Head of Operations Management (m/w/d)

Job Summary
The Director of Operations is responsible for overseeing all facility and physical plant operations. This position is also responsible for providing supervision and support to the departments which fall under “Operations”, which includes, Behavioral and Mental Health Technicians, Maintenance & Janitorial, and Kitchen. As well as, overseeing, directing, and implementing all administrative, functional, and program operations of the organization’s Non-Clinical and Non-Medical departments and processes.

Description
Job Summary
The Director of Operations is responsible for overseeing all facility and physical plant operations. This position is also responsible for providing supervision and support to the departments which fall under “Operations", which includes, Behavioral and Mental Health Technicians, Maintenance & Janitorial, and Kitchen. As well as, overseeing, directing, and implementing all administrative, functional, and program operations of the organization’s Non-Clinical and Non-Medical departments and processes.

Duties/Responsibilities

Supervises leadership of the Behavioral Health and Operational Service line.

Serve as the point of contact to the Compliance Department of reporting of Environment of Care

Plans, directs, and monitors structural changes in the program.

Assesses and communicates overall productivity, operations, and cost efficiency of services.

Directs and Advises staff on the workflow of daily operations.

Coordinates the evening and weekend on-call rotation schedule. Acts as on-call supervisor if necessary during weekdays and provides back-up support for weekend staff as needed.

Assists the Clinical and Medical Directors with facility operational decisions.

Resolve facility physical and procedural deficiencies.

Makes decisions on staff hiring/dismissal with input from the Clinical, Medical, and Operational Leadership team.

Participates in the development of documents for staff orientation and training for all staff in regard to Environment.

Maintains compliance with HIPAA regulations, Joint Commission policies, as well as State specific requirements.

Periodically assesses information based on the indicators, acting as evidenced through performance improvement initiatives to solve problems and pursue opportunities to improve overall quality of the physical plant and its operations.

Establishes and supports specific performance improvement initiatives in the area of Environment, Safety, and Emergency.

Reports to the Compliance Team on performance improvement activities on a quarterly and annual basis.

Provides mentorship to staff through demonstration, sharing knowledge, skills, and experience.

Monitors the performance of staff, including professional standards of practice.

Works with staff on performance improvement when areas of deficiency are identified.

Plans for identified training and educational needs of staff; Communicates training needs to Leadership.

Develop and manage yearly service line budget.

Monitors revenues and expenses in order to operate within the approved budget.

Submits required accounting records and associated reports.

Responsible for service line oversight and communication with project management.

Responsible for operational effectiveness to meet organizational goals.

Assist accounting with the creation of annual operating plans and budgets, and assess outcomes

Provide analyses that identify and address operational challenges and opportunities

Build organizational leadership capacity

Provide support to various organizational departments including human resources, clinical, and medical

Leads in the execution of the organization's mission and vision

Assess reports on all safety and incident issues on at least a monthly basis

Chairs and communicates action plans to staff regarding the proceedings of the Environment of Care Committee, and Emergency Operations Planning.

Requirements
Required Skills/Abilities

Cultivate a work environment where respect, empowerment, and communication support high-quality, competent, and committed staff

Support agency values of community service, innovation, trust, compassion, and humility, as well as an understanding of the culture of poverty and marginalized and disenfranchised populations

Serves as the leader of Safety, Environment of Care, Emergency Management and Life Safety for the organization and obtains and maintains reports from Program Director.

Participates in all survey readiness preparation.

Assists in the design, implementation, teaching, measurement, evaluation and documentation of the Environment of Care and Safety Programs to comply with regulatory and accreditation standards.

Oversees the review of procedures for all safety, Environment of Care, emergency management, life safety and regulatory compliance issues including but not limited to hazardous material, infectious waste, fire, emergency preparedness and radiation safety in compliance with local, state and federal regulations and Joint Commission Standards and reports to the compliance team.

Ensures coordination and integration of the functional areas of the Environment of Care standards into the safety, Environment of Care, emergency management and life safety programs by serving in a consultative and coordinating role.

Assists all employees to understand regulations and standards. Acts as an advisor to staff regarding safety and security programs.

Develops and promotes educational programs regarding safety, security, emergency and disaster preparedness including orientation and continuing education programs.

Enforces applicable safety and security rules and regulations as set forth by various governmental agencies and regulatory bodies such as OSHA, Joint Commission, or National Fire Protection Association (NFPA).

Develops a hazard surveillance schedule to ensure all facilities are surveyed on a regular basis consistent with applicable codes and standards. Conduct and document surveys of facilities to identify existing or potential environmental, security, fire/life safety, or health hazards.

Recommend corrective or preventive measures and implement follow-up on recommendations as directed.

Submits adequate documentation of all performance improvement initiatives relative to the Environment of Care, safety and security programs.

Oversees, Mitigates, Plans, and Responds effectively to emergent situations involving safety, Environment of Care, emergency management and/or life safety concerns.

Ensures that all disaster, fire and other emergency plans are in place and routine drills are carried out, evaluated and plans updated accordingly. Maintains records of all drills and coordinates with other community agencies such as Fire Department and Emergency Management regarding drills.

Develops a security surveillance schedule to ensure all buildings and grounds are surveyed on a regular basis consistent with organization requirements and needs. Documents findings of surveys and reports to the Maintenance Team.

Reviews security service logs to identify existing or potential security hazards, recommends corrective action and notifies the Program Manager. .

Collaborates appropriately to investigate occurrences such as lost or stolen property.

Oversees compliance with organization policies such as solicitation, smoking, and visiting.

Ability to access current codes, standards and reference material encompassing safety.

Attends and participates in departmental meetings / inservices, quality improvement programs.

Participate in risk assessment discussions to identify strategic, operational, and compliance opportunities on a proactive basis

Ensures that project/department milestones/goals are met and adhering to approved budgets.

Contributes to annual and longer-range company development and implementation of the company’s risk assessment plans and compliance work plans.

Proactively identifies and addresses Safety, Organizational, and Client Satisfaction Issues, and effectively integrates operational knowledge to address issues and/or identify risks.

Where applicable, manages outside vendors to ensure on-time, on-target, and within-budget deliverables; and

Assists with other Compliance Department duties and/or projects as assigned.

Education And Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree preferred, plus 3-5 years’ experience in supervision and management;

Strong attention to detail and analytic skills required;

Strong problem solving skills required;

Strong and confident oral and written communication skills required;

Ability to work collaboratively with others (and when appropriate influence colleagues in their decision making process) required

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