Head of Strategy & Business Operations, Work Management

We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self‑perform construction, and technology start‑up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictive results and redefine how America builds.

Suffolk - America’s Contractor - is a national company with more than$9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is ranked #8 on ENR’s list of “Top CM‑at‑Risk Contractors.” For more information, visit and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

Benefits include competitive salaries, auto allowances and gas cards for certain roles, access to market‑leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401(k) plan with employer match and access to expert financial resources, company‑paid and voluntary life insurance, tax‑deferred savings accounts, 10 backup daycare days each year, short‑ and long‑term disability, commuter benefits and more. The Operational Excellence (Ops Ex) team shapes how Suffolk builds — defining standards, driving improvement, and delivering programs that help our projects and people succeed at scale.

As Manager, Operations Strategy, you will be a key leader driving Suffolk’s most important operational initiatives. You’ll blend strategic problem‑solving, structured program delivery, and hands‑on field engagement to identify opportunities, design solutions, and lead cross‑functional implementation that strengthens operational performance across the company.

You will collaborate closely with executive management, operational leaders, regional teams, and all Ops Ex functions — from Process Excellence to Analytics to Construction Technology — to deliver measurable results.

The Manager, Operations Strategy is required to be on‑site in our vibrant Boston office five days a week, where they can take advantage of free parking, an on‑site gym, a cafeteria, and other perks that contribute to a welcoming culture and distinctive workplace environment!

Strategy Development & Problem Framing

You will clarify problem statements, build hypotheses, structure analytical approaches, and uncover root causes using both qualitative and quantitative methods. In this work, you will identify value‑creation opportunities across Suffolk’s operations and translate them into clear, actionable recommendations that drive meaningful performance outcomes.

Program Definition, Structuring, & Prioritization

You will translate operational challenges into structured program roadmaps with measurable, scalable solutions. A critical part of this work includes ensuring alignment across interconnected Ops Ex efforts—particularly between Mission Control, Strategy & Program Delivery, and Process Excellence—as new initiatives are shaped and resourced.

Program Management & Cross‑Functional Delivery

Lead day‑to‑day execution of complex, cross‑functional programs by building project plans, managing dependencies, tracking risks, and facilitating effective decision‑making. You will play a central coordination role across Ops Ex teams—including Process Excellence, Operations Analytics, and Construction Technology—as well as regional operations leaders to maintain alignment and drive progress. This role requires balancing strategic thinking with hands‑on execution to ensure initiatives are delivered on time and at a high standard of quality.

Data‑Driven Insights & Operational Analysis

Partner with Data and IT teams to ensure analysis meaningfully informs operational strategy and decision‑making. You will define the key questions to be answered, scope the analytical approach, and provide the strategic direction and business context needed to guide technical teams’ work. With a strong understanding of field operations, you will interpret insights, refine problem statements, uncover root causes, and identify the operational levers that matter most. Your leadership will ensure that data‑driven insights translate into clear recommendations, targeted solutions, and measurable improvements in performance.

Drive stakeholder engagement and alignment across regional teams, functional leaders, and executive management to ensure buy‑in, clarity, and adoption. You will support governance structures through organized meeting cadences, high‑quality steering committee materials, and clear communication. In doing so, you will serve as a strategic thought partner to leaders at all levels, helping to shape decisions and guide operational direction across the enterprise.

Implementation, Adoption, & Change Enablement

Develop and execute implementation and adoption plans in partnership with the Change Management capability, including communications, enablement, and training strategies. You will engage deeply with jobsites to understand operational realities, validate assumptions, and pilot solutions to ensure initiatives are practical and field‑informed. Bachelor’s degree in business, STEM, Construction Management, or a related field required; MBA or advanced degree preferred.

5‑8 years of experience in management consulting, strategy execution, program management, or operations improvement.

Demonstrated ability to lead complex, cross‑functional initiatives from strategy through implementation.

Strong analytical and structured problem‑solving skills, with the ability to break down ambiguity and drive clarity.

Excellent communication skills, capable of engaging executive management, operational leaders, and field teams.

Ability to influence, build relationships, and manage multiple stakeholders.

Experience working with data, analytics, or technology teams on operational enablement.

Proficiency with program management tools (Asana, Smartsheet, etc.) and dashboarding/reporting platforms preferred.

perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. The expected salary range for this position (Manager, Operations Strategy) in US‑MA‑Boston is between $115,000 and $162,000 USD.