Field Service Engineering

Field Service Engineer - 2L Yieldstar

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

This role sits within our Applications Engineering teams which are customer and product line specific. The scope of this opening will be responsible for our Yieldstar technology supporting Intel in Hillsboro. This is a second line engineer position who supports and guides the first line team when handling complex technical challenges.

The Field Service Engineer - 2L Yieldstar executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.

Work with the 1st line support team on tool issues, document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports) and resolve issues or escalate to GSC/DE.

Handle escalations by sending summary emails to central support teams with data, PCCSIM, key help needed and planning and scheduling calls as required.

PM, customers, GSC/DE) as needed. Prepare problem summaries to present to internal teams and the customer during customer calls/passdown.

Use tools, replace parts, improve settings, to execute repairs and standard service actions independently as required (during low manpower/absences/complex actions).

Collect data for technical projects, summarize, create PowerPoint summaries and present to stakeholders.

Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

Provide appropriate support and assistance to less experienced engineers on first tasks.

Bachelor's degree in relevant Technical Field

Minimum 6 year's experience in a role that requires hands-on Mechanical aptitude, knowledge of pneumatics, hydraulics, electronics, and semiconductor processes.

Minimum 2 year's experience using computer applications, including data analysis tools, spreadsheet, and presentation software.

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve and working together is the only way to do that. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

Strong skills in MS PowerPoint, excel and outlook are required to be able to make clear problem summaries towards internal and external stakeholders.

Work independently or as part of a team and follow through on assignments with minimal supervision.

Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

Legal/export license control (see below)

Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.

Will require domestic and international travel dependent on business needs and training requirements.

Ability to work potential night and weekend shift.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and Diversity

It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to View email address on click.appcast.io.