Automotive Service Writer/Customer Service

Service Advisor Homer Skelton Hyundai
Position Overview Homer Skelton Hyundai in Olive Branch, MS., is seeking a motivated, customer-focused Service Advisor to join our growing service team. The Service Advisor acts as the primary point of contact between customers and the service department, ensuring an exceptional service experience from check-in to vehicle delivery.
If you are organized, professional, and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities Greet customers promptly and professionally
Listen to customer concerns and accurately document vehicle issues
Recommend necessary maintenance and repairs
Provide clear explanations of services and pricing
Communicate with technicians regarding repair progress
Keep customers updated on service status
Review completed repairs and invoices with customers
Ensure high levels of customer satisfaction and retention
Qualifications Previous automotive service advisor experience preferred (dealership experience a plus)
Strong communication and customer service skills
Ability to multitask in a fast-paced environment
Basic knowledge of automotive systems and maintenance
Proficiency with dealership management software ( a plus)
Valid driver’s license and clean driving record
Must be able to pass a background check and drug screening
What We Offer Competitive pay
Health, dental, and vision benefits
Vacation and sick pay
Ongoing training and career development
Supportive team environment
Employee discounts
Why Join Us? At Homer Skelton Hyundai, we value professionalism, teamwork, and delivering an outstanding customer experience. We are committed to providing our employees with the tools and support they need to succeed.

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