Customer Service / Administrative Support Position

Administrative Assistant 3

MISSION STATEMENT To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers approximately 40 state taxes, property appraisals, alcohol beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Property Assessment Division manages Montana's property assessment and valuation of all taxable property for property tax purposes. PAD is comprised of the Geographic Information System Unit, Program Support Unit, Computer Assisted Mass Appraisal Unit, Industrial Unit, Division Administration team, and approximately 30 local field offices in various counties in Montana.

Health, dental, and vision care; life insurance; and long-term disability. Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources. Retirement plans- The State currently contributes 9.17 %, vested after 5 years of continuous employment. 11 holidays, including a floating holiday, which can be used any time. Flexible hours. Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. The Administrative Support Specialist provides key administrative and office coordination support to the Property Tax Assessment Division (PAD). This includes managing records, generating reports, and offering specialized support services as directed. The position supports division management and staff while ensuring smooth office operations. The role reports directly to the PAD Division Management Officer and does not involve supervising other employees.

Knowledge of: Office management Business communications Records management Customer service standards Quality assurance methods Contract solicitation and monitoring Structures, functions, and protocols associated with formal boards and committees

Skills in: Research and analysis Accuracy and attention to detail Conflict resolution & customer service Microsoft programs and other database applications Written, verbal, and interpersonal communication

You would be a great fit for this position if you: Demonstrate self-motivation Follow instructions Provide timely, customer service Handle multiple priorities under deadlines

Office environment. Some travel may be required, must have a valid driver's license.

To be considered for any DOR position, applicants must complete and submit their application online and upload any required documents. Women, minorities, and people with disabilities are encouraged to apply.

REQUIRED APPLICATION MATERIALS Please submit the following application material: Resume Complete state application Submissions incomplete or missing relevant materials will not be reviewed or considered.

Tax status must be current. Circumstances involving tax status issues will be reviewed.

EDUCATION AND EXPERIENCE The minimum level needed on the first day of work is One year of college or vocational training in business administration, office management, or related program, and Two years of job-related work experience in office management and/or administrative support services with one year of experience working with standard office software applications (word processing, spreadsheets, database, presentation, etc.)