Head of Operations & Business Management

Operations Manager

Cushman & Wakefield is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Our iconic brand and approximately 53,000 people operate across 400 offices in 60 countries. We are making the most of all the incredible opportunities life offers - for our people, our clients and our communities. With so many passions to pursue, businesses to drive and so much good to do, we think you should join us. Our New York City Brokerage team is looking for an experienced and solutions-orientated Operations Manager to join our team. This role is responsible for developing and managing brokerage support professionals and will work closely with the executive leadership team to run the business and implement strategic initiatives. This position will partner with our two Managing Directors of Brokerage to support our Office Leasing business. The ideal candidate is highly strategic, growth/business orientated, has proven ability to influence at a leadership level, keen attention to detail and ability to effectively manage multiple priorities. Serve as the strategic advisor and business partner to the local Managing Principal, Director of Brokerage & Operations Director in all aspects of the business

Assist with brokerage agreement review and execution and file management

Optimize operating processes and creatively solve problems to ensure the business operates in an efficient and effective manner

Lead and support critical projects based on emergent business needs

Provide formal leadership, mentoring and supervision to administrative and brokerage support professionals

Lead performance management, employee coaching and counseling in partnership with our People Partner

Promote CRM usage and maintain data accuracy for pipeline and revenue reporting

In partnership with the Operations finance team, assist with financial operations including budgeting, forecasting, financial modeling, AR/AP processing, BDA, OTT and expense tracking and approvals

Review and approve expenses ensuring compliance with policies

Manage summer intern programing in partnership with the Early in career team

Work with the Director of Operations on projects and business continuity issues

Responsible for partnering with talent acquisition on all recruiting and onboarding

Manage the employee experience, including onboarding of new hires, preparing space and equipment etc.

Manage offboarding of brokerage professionals and support employees

Manage broker licenses, and educational requirements and follow up on any delinquencies or upcoming actions required

Coordinate office moves and confirm seating plans with the Facilities team, working in conjunction with IT, and management

Assist with planning and execution of events both small and large scale to foster a positive and inclusive office culture

In the absence of a Broker Support Professional role, perform administrative duties such as concierge support, booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, submitting maintenance requests etc.

Role will report to the Director of Operations, New York City

Bachelor’s degree required

3+ years of operational or project management experience

3+ years of executive level support experience preferred

Thrives in a fast-paced and fluid environment and embraces multi-tasking diverse projects

Exposure to project and process management

Strong Microsoft Office Suite skills

Knowledge of Salesforce, Workday and Expense software

Ability to plan, organize, and manage processes

Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io.