Now hiring hostess and servers

Server Position at Coach Grill

Are you passionate about providing exceptional dining experiences? Coach Grill in Wayland, MA, is seeking a dedicated and personable Server to join our team!

About Coach Grill: For decades, Coach Grill has been a landmark in Wayland, MA, providing an upscale dining experience that blends New England charm with the sophistication of a classic American steakhouse. Known for our premium cuts of beef, fresh seafood, and expertly crafted dishes, we create memorable dining experiences for every guest. Our commitment to exceptional service and quality ingredients makes Coach Grill a beloved destination for locals and visitors alike.

What We Offer:

Competitive hourly pay - Up to $25 an hour

A supportive and collaborative work environment

Opportunities for growth and advancement

Discounts on food and beverages

Position Summary

The Server is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure.

Essential Functions

Deliver genuine hospitality to and establish emotional connections with our guests

Contribute to the overall teamwork and success of the restaurant

Communicate effectively with guests and team members

Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience

Execute beverage tray service Answer guest questions regarding food and beverage offerings

Adhere to all alcohol awareness procedures

Handle guest complaints professionally and alert a manager immediately

Process payments and handle cash professionally and accurately

Communicate with managers and hosts regarding table availability and key table updates

Follow up with guests about their meal and dining experience to ensure great guest satisfaction

Maintain high level of cleanliness and sanitation

Demonstrate professional and gracious demeanor at all times

Perform all opening, running, and closing duties accurately

Perform any job function requested by the management team

Position Qualifications

Adaptability & Flexibility Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs

Attention to Detail Diligently attends to details and pursues quality in accomplishing tasks

Communication Listens to others and communicates in an effective manner

Confidence A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf

Customer Focus Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members

Initiative Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations

Problem Solving Resolves difficult or complicated challenges

Teamwork Promotes cooperation and commitment within a team to achieve goals and deliverables

Skills & Abilities

Experience: 1+ years of upscale hospitality experience as a server is required

Computer Skills: Experience using a Point of Sale (POS) system

Other Requirements: Must meet local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time

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