Head of Operations Management (m/w/d)

Operations Manager

RMS Lincoln Location • Field Operations & Team Leadership

Since 1970, Rasmussen Mechanical Services has been a family-owned mechanical contractor working across the Midwest and Rocky Mountains. We've grown to over 200 people across seven locations, but we've kept the small-shop feeling that's made people stay with us for 20, 30, even 37 years.

We're hiring an Operations Manager to lead the daily operations of one of our RMS locations — the person who makes sure our technicians have what they need to succeed, our service coordinator has the support to dispatch effectively, and our customers get the responsiveness we're known for. This is a leadership seat for someone who leads by walking the floor, not from behind a desk.

You'll own the daily rhythm of the location field operations, technician support, service coordination, safety, quality, and profitability. Supporting field technicians. Removing obstacles, providing technical guidance, making sure they have the parts, tools, and information they need to complete jobs the first time.

Managing on-call rotations and emergency dispatch. You set the schedule, and when a customer is down at 2 AM, the response system you built kicks in cleanly.

Hiring, onboarding, performance conversations, and building the bench for the location's future.

Reviewing job costing, timesheets, and field reports for accuracy, profitability, and productivity.

Coordinating inventory across the shop and rolling stock to keep trucks and technicians equipped.

Walking job sites regularly to see the work firsthand, catch quality issues early, and stay connected to what your team is actually facing.

Supporting on strategy, budgets, hiring decisions, and location-wide performance.

A strong Operations Manager understands that role deeply and treats it as a partnership, not just a report.

What that looks like in practice: sitting with the SC during busy stretches to see how dispatching decisions actually get made, jumping in when a technician calls off and coverage needs to be reworked on the fly, backing them up when a customer escalates, and giving them the authority and tools to make quick calls without needing approval for everyone. The best Operations Managers create that environment.

Leadership is accessible, decisions get made quickly, and we play the long game with our people.

This isn't a role where you're managed through a corporate playbook.

With ten specialized departments — HVAC, boilers, mechanical construction, controls, reliability, and more — you're managing a location with real depth.

Strong Operations Managers shape their own path.

5+ years of personnel supervision and management experience

• 3+ years in a customer service or field service environment
• Track record of leading field technicians, service coordinators, or dispatch operations
• Bachelor's degree, or equivalent hands-on experience — we care more about what you've done than where you went
• Background in mechanical services, HVAC, refrigeration, or a related trade. Prior experience managing dispatchers or service coordinators. Mix of office, shop, and field. You'll be walking job sites, sitting in on dispatch, and moving through the location throughout the week. Occasional lifting up to 25–30 lbs, and normal hours are 7:00 AM – 4:00 PM Monday through Friday with flexibility as operations demand.