Head of Operations Management (m/w/d)

We are looking for a dynamic, hands-on Operations leader to help drive the next stage of our growing design-driven brand. This is a highly collaborative role for someone who thrives at the intersection of people, product, and process—leading our Operations team while partnering closely with Sales, Marketing, and Leadership.
You will bring vision and structure to the behind-the-scenes work that brings our collections to life from product development and production to inventory, fulfillment, and the day-to-day studio experience. We are looking for a proactive, problem-solver who enjoys finding opportunities to improve efficiency, strengthen partnerships, and create exceptional customer experiences.

The ideal candidate combines operational rigor with a genuine appreciation for design, pairing a sharp eye for detail with an instinct for problem-solving, collaboration, and continuous improvement. You're equally comfortable thinking strategically, managing complex projects, and rolling up your sleeves to make things happen.

Email the following to and include your name and "Operations Manager" in the subject line:

• The leadership or management book that you have been most inspired by and why.
• The inventory management system or ERP that you are most familiar with, a challenge that you have faced with using that system, and how you overcame that challenge.
• Lead and mentor the Operations team, fostering a collaborative and high-performance culture, and providing guidance and support to achieve departmental goals.
• Coordinate Operations, Marketing, and Sales teams to ensure successful rollout of new products and collections and other team-wide initiatives.
• Drive the development and implementation of operational strategies and goals, with a focus on supporting sales growth, improving efficiency, and enhancing customer satisfaction.
• Operations
• Maintain and update RA's systems for inventory, order fulfillment, and production to ensure accurate and timely order fulfillment and accurate inventory information; software platforms include Shopify, Unleashed, and ShipStation.
• Manage inventory of fabric, wallpaper, finished goods, production materials, swatches, and order fulfillment supplies.
• Analyze performance of Operations, warehouse, and vendor activities to promote accuracy, efficiency, and productivity (including product development, shipping, communication, and production schedules); Update and maintain the Operations team's internal resources and manuals to reflect new policies, procedures, and technology.

Project manage new product development, including the management of development calendars and development samples.
• Coordinate Operations, Marketing, and Sales teams to ensure successful rollout of new products and collections.

Studio Management

• Oversee office maintenance, utilities, postal services, shipping, deliveries, supplies, and equipment; delegate tasks, as appropriate, to the Operations team members.
• Establish, review, and update best practices and procedures for Studio Operations, including workplace safety.

3-6 years in operations and production roles, with experience in product development, home products, or interior design industries preferred.

• 3 or more years of successful management experience.
• Empathy and an ability to understand the needs of customers, vendors, and team members.
• Bachelor's Degree in Business Administration, Operations Management, or a related field preferred.
• Experience with , Unleashed, Shopify, and ShipStation (or similar platforms) – preferred.
• Advanced knowledge and experience with Microsoft Excel and workflow automation – preferred.
• Knowledge of accounting and bookkeeping principles – preferred.

Major holidays + Summer Fridays
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