Head of Programme Management

Lead a Team That Changes Lives

We're seeking a dynamic, mission-driven leader to oversee our Assertive Community Treatment (ACT) team-an evidence-based program supporting individuals with serious mental illness in the community.

As Program Manager, you'll guide a multidisciplinary team delivering high-impact, community-based care that reduces hospitalizations and helps people build stable, independent lives.

This role is ideal for a leader who thrives in fast-paced environments, values teamwork, and is passionate about improving systems of care.

What You'll Do

Team Leadership & Supervision

• Supervise and support a multidisciplinary team (therapists, nurses, case managers, peer specialists)
• Provide clinical and administrative oversight
• Coach staff to manage complex cases and crisis situations
• Foster a culture of accountability, collaboration, and resilience

Program Operations

• Ensure fidelity to the ACT model and best practices
• Monitor caseloads, staffing ratios, and service delivery
• Oversee scheduling, coverage, and daily team meetings
• Manage program performance metrics and outcomes

Quality & Compliance

• Ensure compliance with state, federal, and payer requirements
• Prepare for audits and maintain documentation standards
• Implement continuous quality improvement initiatives

Community & System Coordination

• Collaborate with hospitals, courts, housing providers, and community partners
• Support referrals, admissions, and transitions of care
• Represent the program in community meetings and stakeholder groups

Why This Role Matters

• You'll directly impact both client outcomes and staff retention
• You'll shape team culture in a high-need, high-impact setting
• You'll have the autonomy to improve systems-not just maintain them

What We're Looking For

• Independent clinical license (LCSW, LPC, LMFT, etc.)
• 3-5+ years of experience in community mental health or ACT (or similar programs)
• Prior supervisory or leadership experience strongly preferred
• Strong crisis management and decision-making skills
• Ability to balance clinical, administrative, and operational demands

What We Offer

• Competitive salary & Bonus
• Clinical supervision and leadership development opportunities
• Supportive executive leadership and manageable span of control
• autonomy in program management
• Generous PTO + holidays

The Kind of Leader Who Thrives Here

• Calm under pressure and confident in crisis situations
• Able to support staff without micromanaging
• Organized but flexible in a constantly changing environment
• Passionate about serving high-need populations
• Committed to building and retaining strong teams