Field Service Engineering

Field Service Engineer - Mountain View, CA
As a Lunar Field Service Engineer, you will be essential in launching new products, conducting pilot programs with channel partners, and providing training & remote support for the installation of Lunar Systems in the field. You will be part of a team that provides white‑glove level service end‑to‑end. This highly mobile role requires ongoing travel to various locations in the Northern California region (with some travel to Southern / Central California and nationally), where you will actively assist the service and training team in providing front‑line field support and coordination. Further, you will spend a portion of your time providing remote training and support to our channel partners using our desk‑based support tooling systems. Your efforts will ensure a consistently high level of quality and client satisfaction.

This role requires collaboration across functional groups to develop a technical and industry‑leading training program. The program aims to ensure quality installations, troubleshoot issues in the field, perform advance service diagnosis, resolve technical issues, and model safe working practices. This role requires sound technical judgment and creative problem solving skills to support the field operations of our installation partners. Field Service Engineers are a critical part of the team ensuring the Lunar value proposition and expectations are delivered in the field. You will be able to work independently, but also as part of a team with highly developed collaboration and communication skills and a willingness to go above and beyond to serve our clients and customers. Ideal candidates are outgoing, enjoy interacting with people for training, and have a passion for solving problems. You must be flexible in your day to day tasks where change is consistent.

Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We're a fast‑growing, global company building the world's best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.

Either be on the road traveling to a site(s) to perform training and/or supporting our channel partners, otherwise in the Lunar office.

There will also be ongoing regional travel throughout Northern & Central California, with some travel to Southern California or Texas, etc. to serve installers and end customers.

Work closely with other Lunar internal teams and our installer partners to troubleshoot and resolve technical field issues in a timely manner, ensuring high quality installations and customer satisfaction.

Troubleshoot and perform root‑cause analysis, both remotely and on‑site.

Provide Lunar lab, remote, on‑the‑job, and continuing education training for Lunar channel partners and internal staff.

Perform quality audits of channel partner installations.

Complete Site Surveys as needed for various projects.

Interpret data and report on key metrics, providing insight and suggestions for improvement.

Help identify areas of most common installer errors or system issues, and propose training, design, software, and/or hardware that can mitigate these.

Take ownership of issues or questions and escape problems to the appropriate people and follow up accordingly with the customer.

Use internal software to communicate with installation partners via phone, live‑chat or email, ensuring correct categorization and definition of issues, and correct use of internal support systems.

Degree in engineering or applicable equivalent technical field experience.

5+ years of relevant industry experience and knowledge in the design and installation of residential solar, battery and/or EV charging products.

Valid state or local Electrical Journeyman certification or license preferred.

Ability to read graphs with device telemetry and spot anomalies in large data sets.

Ability to troubleshoot complex electrical problems.

Understands interconnection activities, building & safety department processes and basic construction principles.

Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.

Proficiency in Microsoft Office and / or G‑Suite with ability to create and use spreadsheets, word document and presentations.

Ability to work within a high‑performance, cross‑functional organization with extremely tight timelines and aggressive goals.

Willingness to work non‑routine work hours (including weekends and public holidays) when required.

Flexible towards traveling locally and nationally while focusing primarily on your local region (where the installers and sites are located).

Ability to transport materials and equipment to complete assigned job tasks (up to 50 lb frequently and up to 100 lb with assistance).

Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.

Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.

Lunar employees also have the opportunity to become Lunar shareholders by getting equity in a fast‑growing company and participating in our employee stock program.

Medical, dental, and vision insurance for employees and dependents

PTO and 10 paid holidays

Tax deferred 401(k) plan

Paid parental leave for all full‑time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non‑birthing parent

Subsidized EV charging and pre‑tax commuter benefits

Lunar Energy is an equal opportunity employer. We are committed to attracting, developing and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. J-18808-Ljbffr Lunar Energy