SERVICE DEPARTMENT PORTER VALET CUSTOMER SERVICE

Service Lane Valet / Porter

The Mills Automotive Group is currently hiring for Service Lane Valet / Porter's for our Infiniti of Charlotte location. The candidate will provide support to the service department in the customer service lanes. Candidates are responsible for assisting service team in parking and retrieving customer vehicles, including occasional shuttle type activities for our customers. The candidate must possess top notch appearance and customer skills. Medical, Dental and Vision Insurance

• Employee discounts on vehicle purchases, parts and service
• We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
• The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area. Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location

Determines if customers coming into service have an appointment. Records customer's name, VIN, tag number, mileage, and existing vehicle damage (walk around) Controls service traffic flow, parking and assist with loaner vehicles as needed

Drive safely and reports any lot damage immediately

Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business

Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service

Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot

Maintains a clean and safe service drive area, free of trash, water, leaves and dirt. Drives vehicles to and from service lane, service stalls, and parking lot as needed. Must follow all company safety policies and procedures, and immediately report any and all accidents to a

Mills Automotive Group