Service Concierge Full Time

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

Operates as first point of contact for members and guests

Receives and facilitates incoming phone calls from members and guests

Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies

Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences

Assists members with transactions and general account changes

Position Requirements

Minimum of 6 months service/reception experience

Complete Concierge Certification upon hire

Must work a minimum of 15 hours per week

Commitment to serve others

Effective communication skills

Passion for living a healthy way of life

Ability to multi-task and deliver high quality customer service in a fast-paced environment

Must have good verbal communication

Must be able to stand for 4 hours at a time

• Preferred Requirements

HS graduate or equivalent preferred

Pay

This is an hourly position with wages starting at $15.00 and pays up to $18.00, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

A fully subsidized membership

Discounts on Life Time products and services

401(k) retirement savings plan with company discretionary match (21 years of age and older)

Training and professional development

Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

Medical, dental, vision, and prescription drug coverage

Short term and long term disability insurance

Life insurance

Pre-tax flexible spending and dependent care plans

Parental leave and adoption assistance

Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.