Head of Operations Management (m/w/d)

Sincere Hospitality is actively hiring for a Operations Manager

Benefits

Vacation and Paid Time Off

Hotel discounts at brand properties

Holiday Pay

Birthday Pay: A full paid day on your birthday!

On-demand pay available with Tapcheck

Job Summary
As the Operations Manager, you oversee and coordinate the day-to-day of the hotel, providing the highest quality of service possible to guests in an efficient and courteous manner. Your leadership will not only set the tone for the entire team but also elevate the guest experience to new heights. In addition, this individual shall be well-versed on hotel-brand standards, administrative processes, and financial procedures. This position reports to the General Manager.

Your day-to-day
The Essential Functions, Job Responsibilities, and Supervisory Responsibilities for this position make up your day-to-day. They include the following tasks below:

Essential Functions

Maintain an unwavering focus on guest satisfaction, implementing strategies that consistently exceed customer expectations.

Utilize a hands-on approach to build and maintain strong relationships with guests and employees, as well as key clients, corporate accounts, and industry partners.

Ensure the seamless operation of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. Uphold and enforce high standards of cleanliness, service, and overall guest experience.

Stay abreast of industry regulations and ensure the hotel's unwavering compliance with all applicable laws and standards.

Answers calls, texts, and emails as appropriate; responding to each inquiry in a timely manner.

Purchases supplies or coordinate services from outside vendors and manages these relationships.

Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.

Job Responsibilities

Assign duties to staff and provide training or other assistance to ensure consistency with regard to hotel policies, operations procedures, safety standards, and quality service.

Host regular team meetings to communicate updates, share feedback, and address any issues.

Demonstrate a keen ability to manage budgets, financial reports, and revenue streams. Identify opportunities for cost savings and revenue enhancement to ensure financial success.

Collaborate with the marketing team to craft and implement effective sales and marketing strategies. Proactively drive revenue growth through strategic sales initiatives.

Monitoring of rooms inventory, availability, and rates.

Quickly establish rapport with guests to create memorable moments.

Supervisory Responsibilities

Lead, motivate, and oversee a diverse team, creating a positive and collaborative work environment. Monitor staff performance, provide constructive feedback, and resolve employee issues.

Recruits, interviews, hires, and trains new staff.

Oversees the daily operations and scheduling of the hotel.

Oversees their direct reports performance and provides constructive and timely feedback and evaluations.

Handles discipline and termination of employees in accordance with hotel policy.

Employees at all levels are expected to:

Know and follow our Core Values; using them to inform actions and decisions every day.

Embody kindness and be willing to initiate the trust-building dynamic in a relationship; be it with colleagues, clients, or customers.

Follow your curiosity. Ask questions and seek answers. We believe in never saying no to curiosity and will always be happy to offer advice, explore possibilities, and be open to change.

Act with a high degree of integrity, especially when it concerns your colleagues and customers' personal information, records, and belongings.

Take ownership and know that you are empowered to identify opportunities, solve problems, and contribute proactively.

Qualifications

2-4 years of experience as a Hotel Manager or in a management role within the hospitality industry

Proven track record of successfully managing all aspects of hotel operations

Brand Experience (Preferred)

Proficiency in Microsoft Office

Schedule

8 hour shifts, 5 days a week

Must be available to work morning and evening shifts

Must be available to work on weekends & holidays

Must be available to be on call

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand or move for an extended amount of time; use hands to feel or handle and reach with hands and arms.

The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.

Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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