Head of Client Support Services

Full-time
About Vantage Aviation:

Vantage is a fully integrated multi-vertical business aviation firm that specializes in all things private aviation. Hangar leasing fuel and ground handling support aircraft management and charter services flight training schools and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity backed fully integrated business aviation firm pursuing FBO MRO and 135 charter acquisitions and development opportunities throughout North America.

We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated full-service offering. Our menu of services meets the highest Minimum Standards of Service within the industry allowing us to provide a better service for all those who enjoy the benefits of general and business aviation.

The Line Service Technician Supervisor provides hands-on leadership while actively performing line service duties. This role oversees and supervises daily ramp and fueling operations ensures compliance with safety service and fuel quality standards and supports the training scheduling and performance of Line Service Technicians. The Supervisor serves as a key point of contact during assigned shifts and helps maintain a safe efficient and customer-focused operation.

Perform all Line Service Technician duties including aircraft marshaling towing fueling/defueling and ground support
Lead daily ramp and line service operations to ensure safe and efficient aircraft handling
Provide on-the-job training coaching and mentoring to Line Service Technicians
Monitor compliance with safety procedures fuel quality standards and company policies
Assist management with scheduling shift coverage and workload coordination
Serve as the primary point of contact for operational issues during assigned shifts
Conduct routine quality control inspections of refueler vehicles and ramp equipment
Support incident reporting and participate in safety meetings audits and investigations
Deliver excellent customer service to flight crews and passengers
Maintain facility cleanliness and grounds including building upkeep and lawn care as assigned
Lead snow and ice removal from assigned ramp areas walkways equipment and aircraft access routes
Inspect ramp conditions during winter weather and address slip hazards snowbanks and areas where aircraft or vehicles may lose traction
Coordinate aircraft deicing services when offered including crew communication equipment readiness fluid handling and required documentation
Ensure fuel trucks GPUs tugs and other ground support equipment are inspected and prepared for freezing temperatures
Adjust aircraft parking towing and staffing plans during snow ice low visibility and extreme cold
Communicate weather-related delays and service limitations promptly to pilots crews and customer service staff
Minimum of 13 years of line service aviation ground handling or related operational experience
Willingness to work evenings weekends and holidays as required
High school diploma or equivalent
Experience with fuel quality control programs and Safety Management Systems (SMS)
Familiarity with FAA OSHA and airport safety standards
Travel Requirements:
~ Occasional travel (up to 15%) may be required to support training and operations at other locations.

Ability to work both indoors and outdoors in varying weather conditions including possible inclement weather conditions
Ability to work in a cold weather environment perform snow removal and deicing
Exposure to aircraft noise fuel and ramp activity
Medical dental and vision insurance

• Company-paid Short-Term Disability and Basic Life and AD&D
• Employee Assistance Program

We are committed to fostering an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions without imposing undue hardship on the organization. If you require reasonable accommodations during the application or interview process or to perform the essential functions of this position please contact

Employees must report to work free from any substance that could impair job performance. Drug and alcohol testing may be required in accordance with law and company policy including for reasonable suspicion or following a workplace accident or injury.