Service Writer - FULL TIME

Description
East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery.
We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV’s and generators.
Job responsibilities (including but not limited to)
Greet customers and schedule service appointments
Write repair orders and communicate service details to technicians
Provide status updates to customers about service progress
Manage service jobs in progress and ensure timely completion
Order and track parts for warranty or recall work
Submit warranty invoices and follow up on collections
Meet monthly service sales goals
Maintain strong relationships with customers, OEMs, and vendor
Position is full time and on site.
Required Skills & Qualifications Prior experience in a service advisor or writer role
Strong customer service and sales skills
Basic knowledge of powersports or motorsports
Excellent written and verbal communication
Organized, detail-oriented, and able to multitask
Clean driving record & valid California driver’s license
Must be available to work Saturdays
Familiarity with Lightspeed EVO dealership software
Ability to use web tools and manufacturer systems
Spanish bilingual preferred
Benefits Employee discounts
401K
Medical insurance with company contribution
Dental, Vision, plus more
Paid vacation
Job Type Full-time (Tuesday-Saturday, 10am - 6 pm / 8-hour shifts)

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