Hotel Head Of Housekeeping

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.
Housekeeping

Property
Property, if applicable
Property Specific

Director of Housekeeping /

Executive Housekeeper
The Housekeeping Supervisor supports the housekeeping department by overseeing daily cleaning operations, inspecting guest rooms and public areas, and ensuring that housekeeping staff consistently meet established cleanliness, safety, and brand standards. This role serves as a key link between housekeeping team members and management to ensure efficient operations and a high-quality guest experience.
This position operates in a fast-paced hotel environment requiring active presence throughout guest floors, service areas, and back-of-house spaces. The role involves frequent walking, inspections, and direct supervision of housekeeping staff during assigned shifts. Flexibility is required, including weekends and holidays based on operational needs. Success in this role requires strong attention to detail, leadership ability, and the capability to maintain high standards of cleanliness and service in a dynamic hospitality environment.
Daily Operations

Supervise room attendants and housepersons during assigned shifts.
Ensure consistent application of brand standards across all housekeeping duties.
Inspections & Quality Control
Ensure compliance with hotel and brand cleanliness standards.
Maintain quality control across assigned areas of responsibility.
Staff Support & Training
Train new housekeeping team members in cleaning procedures and safety standards.
Provide ongoing coaching, support, and performance feedback.
Support team development and operational consistency.
Inventory & Supplies
Ensure housekeeping carts and storage areas are properly stocked and organized.
Report shortages, damages, or supply needs to management.
Support inventory control and waste reduction efforts.
Guest Service
Respond promptly to guest requests and housekeeping-related concerns.
Support overall guest satisfaction through service excellence.
Enforce proper safety procedures and chemical handling standards.
Ensure compliance with health, safety, and sanitation regulations.
Support a safe working environment for all housekeeping team members.
Education: High school diploma or equivalent required.
Experience: 1-3 years of housekeeping experience required; prior supervisory experience in a hotel or resort environment preferred.
Travel required: No travel required; Frequent walking and standing throughout hotel property.
Regular movement through guest rooms, hallways, and service areas.
Strong organizational and time management abilities.
Customer service and guest-focused mindset.
Familiarity with hotel housekeeping operations and standards.
Management reserves the right to modify, add, or remove duties as necessary.
We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making.