Receptionist Front Desk - EVENING SHIFT ONLY

Front Desk Agent
The Front Desk Agent is the first point of contact for guests and is responsible for ensuring a positive guest experience from check-in to check-out. This position requires excellent communication skills, the ability to multitask, and a focus on customer service.
Essential Duties And Responsibilities

Guest Relations Management
Be readily available and approachable for all guests.
Take proactive approach when dealing with guest's concerns.
Extend professionalism and courtesy to guests at all times.
Checking in and checking out guests.
Creates reservations per request of guests over the phone or in person.
Follows hotel standards for interacting with guests.
Maintain guest service as the driving philosophy of the hotel.
Personally demonstrates a commitment to guest service by responding to guest needs

Operations
Knows local health and safety codes and regulations that apply to the hotel.
Greet and welcome guests upon arrival with a friendly and professional demeanor.
Perform check-in and check-out procedures, ensuring accuracy and efficiency.
Manage reservations, room assignments, and any special requests from guests.
Handle guest inquiries, concerns, and complaints, resolving issues in a timely and courteous manner.
Provide information about the hotel, local attractions, services, and amenities to guests.
Process payments, including room charges, credit card transactions, and cash handling.
Maintain a clean and organized front desk area and lobby.
Ensure compliance with all hotel policies, procedures, and safety regulations.
Communicate with housekeeping and maintenance departments to ensure rooms are ready for guests.
Assist guests with luggage, transportation arrangements, or other services as needed.
Keep accurate records of guest accounts, reservations, and transactions using the hotel management system.
Assist with guest wake-up calls, messages, and other front desk services.
Uphold guest confidentiality, privacy, and security standards.

Additional Responsibilities

~ Any other duties assigned by the direct or indirect manager is required by the business operations.

Education And/Or Experience

• 1-3 years hotel experience
• High school or GED equivalent, B.S. in Business or related field strongly preferred

Previous customer service experience, preferably in a hotel or hospitality setting.
Strong communication and interpersonal skills.
Ability to handle multiple tasks in a fast-paced environment.
Proficiency with front desk systems, including hotel management systems
Attention to detail and accuracy in financial transactions and guest records.
Flexibility to work various shifts, including evenings, weekends, and holidays.
A friendly and approachable demeanor with a focus on guest satisfaction.
Problem-solving abilities and a proactive approach to addressing guest needs.
Working Conditions/Environment And Physical Requirements

Moderate noise
Clear vision
Amount Of Time - Work Environment

Wet or humid conditions (non-weather) None
Work in high, precarious place None
Toxic or caustic chemicals None
Extreme heat or cold (non-weather) None
Outdoor weather conditions None
Risk of electrical shock None
Work with explosives None
Risk of radiation None
Vibration Under 1/3
Work near moving mechanical parts Under 1/3
Fumes or airborne particles Under 1/3
Amount Of Time - Physical Demands

Stand Over 2/3
Walk 1/3-2/3
Sit 1/3-2/3
Use hands to finger, handle, or feel 1/3-2/3
Reach with hands and arms 1/3-2/3
Climb or balance Under 1/3
Stoop, kneel, crouch, or crawl Under 1/3
Talk or hear Over 2/3
Amount Of Time - Lifting Or Force Exerted

Up to 10 pounds Under 1/3
Up to 25 pounds Under 1/3
Up to 50 pounds None
Up to 100 pounds None
More than 100 pounds None