Head of Memberships

At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It means being part of a brand that you can be proud of!
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
Characteristics that will make you a perfect match for our Club Manager:
Enjoy coaching and leading others to success.
Are an ambassador for the Planet Fitness brand and always act with members in mind.
About the Club Manager Role:
As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional "Judgement Free" member experience! You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement. As the Club Manager, you will be selecting, developing and leading the team to drive the success of club priorities and KPI goals. ensuring all shifts are covered. Provide back up support as needed.
Conduct bank deposits.
Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
Manage team member performance; Daily responsibilities for the Club Manager also include:
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Answer phones in a friendly manner and assist callers with their inquiries.
Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., through communication with the Facilities Maintenance team.
Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.
6-12 months of experience in a customer service environment is preferred

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Physical Demands of the Club Manager:
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Medical Insurance

• Vacation/Holiday Pay
• Engaging team-building competitions and social events

Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Compensation: $16.10 per hour

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. not a brand name or a mold maker, but a tool that can be used by anyone. If you're looking for a place where you can make a difference in a customer's life, you've found it. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.