Head of HR (Remote)

ARK Solutions, Inc. is an established IT staffing and consulting company supporting public- and private-sector clients across the United States.

HR Manager to support ARK's consultants and internal employees.

HR matters, consultant care, employee-relations support, compliance, immigration coordination, benefits and payroll coordination, onboarding and offboarding oversight, and HR process improvement.

HR Manager will also work closely with ARK's India-based HR support team, which handles routine documentation, JobDiva updates, onboarding, offboarding, follow-up, and operational execution.

This is not a purely strategic HR role and not a basic paperwork position. HR, communicates well with employees and consultants, handles sensitive situations responsibly, and follows issues through to resolution. The successful candidate will learn ARK's operating model, manage it reliably, and improve it where appropriate.

Serve as the primary U.HR contact for consultants and internal employees.

Handle complex HR questions, consultant concerns, and employee-relations matters.

Review documentation, work authorization, I-9/E-Verify, background checks, assignment records, and JobDiva data.

Coordinate immigration matters with employees, leadership, and external counsel.

Assist with policy interpretation and employee documentation.

Conduct personnel-file and HR-system audits.

Manage and support India-based HR personnel performing U.HR processes.

HR experience preferred.

S. employees, consultants, contractors, or staffing operations.

Employee-relations and consultant-support experience.

Immigration coordination experience preferred.

Benefits, open enrollment, payroll coordination, and HR-vendor experience.

JobDiva, Bullhorn, HRIS, HRMS, ATS, or comparable system experience.

Experience working with offshore or India-based HR support preferred.

Excellent written and spoken English.

Comfortable working remotely and independently.

HR matters, consultant care escalations, employee-relations support, compliance, immigration coordination, benefits and payroll coordination, onboarding and offboarding standards, and oversight of India-based U.HR execution.

HR Specialist will handle routine onboarding, offboarding, documentation, JobDiva updates, follow-up, and backup processing. HR Manager will establish standards, handle exceptions, review work quality, make informed decisions, and ensure that U.HR matters are completed accurately and consistently.

The person does not need to reinvent HR; HR Ownership

Serve as the primary U.HR contact for consultants and internal employees.

HR process and escalation structure.

HR and India-based HR support.

Ensure open HR matters have a clear owner, next step, and deadline.

Provide regular updates to leadership regarding HR risks and unresolved matters.

Support matters involving assignments, work orders, extensions, changes, timekeeping processes, company policies, workplace concerns, and employment documentation.

Document sensitive matters accurately and confidentially.

Review onboarding records prepared by the India HR team.

JobDiva and HR Systems

Serve as the senior U.HR owner for JobDiva HR records and controls.

Review missing documents, incorrect dates, expired forms, inconsistent information, and incomplete approvals.

Work with API or systems leadership to identify data and process failures.

HR documentation and employment practices.

Ensure policies and procedures are applied consistently.

Identify potential compliance risks and elevate them promptly.

Coordinate with employment counsel when legal advice or formal review is required.

HR Manager is not expected to act as an attorney and must know when to involve legal counsel.

Immigration Coordination

Coordinate H-1B applications, extensions, amendments, transfers, visa letters, and related documentation.

Serve as the internal point of contact for employees, leadership, and immigration counsel.

Escalate timeline or documentation risks immediately.

Maintain accurate immigration records and communication history.

Escalate complex benefits, tax, or payroll questions appropriately.

Employee Relations and Policy Support

Support employee-relations matters, including fact gathering, documentation, policy interpretation, and follow-up.

Assist with performance, conduct, attendance, leave, accommodation, and workplace concerns.

Partner with leadership and legal counsel when formal action is required.

HR policies.

Track policy acknowledgments and employee communications.

India HR Oversight

Manage the working relationship with the India-based Senior U.HR Specialist.

HR procedures and documentation standards.

Review the quality and timeliness of India-based HR work.

Identify training, performance, or process gaps.

HR knowledge from depending on one person.

Prepare regular reports on onboarding, offboarding, open HR issues, compliance, immigration, audits, and consultant support.

Identify practical process improvements without creating unnecessary complexity.

Provide leadership with clear risks, recommendations, and next steps.

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