Head of IT - Remote (m/w/d)

Director of Information Technology Quindar is looking for a Director of IT to lead and scale our corporate IT function. This is a hands-on player-coach role responsible for delivering reliable, secure, and responsive IT support across our unclassified environment.
This role owns Tier 1 and Tier 2 support, employee onboarding/offboarding, endpoint management, office IT, enterprise software administration, remote employee support, and execution of CUI hardening requirements. It does not own classified or SCIF networks but will work closely with IT Engineering and Cybersecurity.
We view IT as a customer-service organization. Success means employees trust the IT team, commitments are met, issues are permanently resolved, and leadership has clear visibility into performance and priorities.
Lead and scale the corporate IT team while remaining hands-on when needed. Establish measurable SLAs and build a culture of responsive, proactive support where employees never have to chase IT for status.

• Standardize IT systems, configurations, tools, and processes to improve reliability and scalability.
• Manage an agile team including sprint planning, backlog review, and daily standups in support of enterprise projects such as GCC-H migration
• Own the IT roadmap and major projects with clear milestones, owners, risks, committed dates, and consistent stakeholder communication.
• Drive permanent fixes through root-cause analysis rather than recurring workarounds.
• Own onboarding, offboarding, endpoints, identity and access, enterprise software tools, office technology, and remote employee support.
• Partner with Cybersecurity to execute CUI hardening, patching, endpoint compliance, and related controls.
• Own incident response for corporate IT issues, including clear communication and follow-through through resolution.
• Build the on-site IT capability needed to support Quindar’s growth in Washington, DC.
• Hold the team and vendors accountable for service quality, execution, and outcomes.

Experience leading corporate IT in a growing technology, aerospace, defense, government contracting, or similarly complex organization.

• Strong background in Tier 1/2 support, endpoint management, identity and access, enterprise software administration, and office IT.
• Proven ability to manage people, projects, vendors, and competing priorities while remaining technically hands-on.
• Strong customer-service mindset with high standards for communication, ownership, and follow-through.
• Employees trust IT. Projects ship when promised. IT is as elite as the engineers.

S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.We work in a cutting edge industry and you will get the opportunity to be part of a small team with a large direct impact on the success of our customers’ space missions!
We require employees to take 15 days off but provide unlimited PTO and follow most US federal government holidays.
Mental health is just as important as physical so we provide quarterly health & wellness benefits.
Comprehensive health insurance for you and your family with 100% coverage for employees.
We encourage employees to save for retirement and provide 4% 401(k) matching.