Senior HRBP - Remote

Senior HRBP

We're game changers. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

We are seeking a confident HR Business Partner to provide a full range of HR support and leadership to a hugely strategic, critical line of business: Customer Service Automation. This role will be a part of a fun, passionate, and dynamic global HR team. The position is both a strategic and hands-on role, which includes driving culture, designing organizations for maximum impact, leading change management, providing leadership coaching, and driving HR functional excellence. Likely will serve as project leader for one of many NICE global initiatives.

Work with senior management and the HR team to develop and implement HR plans and solutions

Partner with Director, Human Resources and the business on organizational design, workforce planning, talent management, succession planning and all other relevant HR processes

Extensive change management plans, including design and execution. Provide management coaching to front-line managers and senior leaders

Assess assigned business unit's training needs and conduct 1x1 and group training sessions as appropriate

Review and analyze business metrics including data on retention and employee experience to recommend actions/changes

Consult with business and Finance on headcount planning and reporting, ensuring deep understanding of headcount management and movement

Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling

Work with front-line managers and employees to address sensitive employee relations issues, fairly representing all interests

Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client group

Partner with Talent Acquisition on recruitment within the organization, including candidate assessment, supporting internal mobility and ensuring compliance with processes and procedures

The ability to understand business goals and recommend approaches to help the business reach them through their people

• Focus on how to help the business achieve their desired outcomes within the structure of a larger organization
• Driving employee engagement to impact business results
• Bias for smart action and ability to manage multiple priorities simultaneously
• Bachelor's Degree in Human Resource Management, Business Management, Communications or related Technical Fields or equivalent work experience.
• Ability to balance strategic piece of an HRBP role with more detailed work like headcount tracking and planning
• Experience assessing management and executive talent

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.