Hardware Systems Engineering

Responsibilities
The Systems Engineer II is responsible for the deployment, integration, support, troubleshooting, and optimization of IGT's enterprise gaming solutions in casino environments. This role serves as a technical subject matter expert across multiple infrastructure disciplines including Windows Server, Linux, SQL Server, virtualization, storage, networking, cybersecurity, cloud-enabled technologies, and containerized applications.

Working closely with customers, project teams, software development, product support, and third-party vendors, the Systems Engineer II delivers system implementations, upgrades, migrations, and operational support for critical casino management systems. The position requires strong analytical skills, a customer-first mindset, and the ability to resolve complex technical issues in high-availability environments.

This role offers exposure to a diverse technology stack and provides opportunities to develop expertise across gaming systems, infrastructure architecture, automation, virtualization, cybersecurity, and emerging technologies.

System Deployment & Integration
Install, configure, upgrade, and support IGT gaming systems and related infrastructure.
Execute software deployments, platform migrations, and infrastructure modernization projects.
Configure and maintain Windows Server, Linux, SQL Server, virtualization platforms, and storage solutions.
Support implementation of high-availability and disaster recovery solutions.

Infrastructure & Platform Support
Troubleshoot complex system, application, database, and network issues.
Perform system health assessments and proactively identify infrastructure risks.
Support physical and virtual environments including VMware, Hyper-V, Nutanix, and cloud-enabled solutions.
Monitor and optimize system performance, availability, and security.

Networking & Security
Assist with troubleshooting enterprise networking technologies including routing, switching, VPNs, firewalls, load balancers, and network segmentation.
Support cybersecurity initiatives, security hardening, vulnerability remediation, SSL/TLS implementation, and identity management solutions.
Ensure adherence to gaming regulatory requirements and security standards.

Database Administration
Deploy, configure, maintain, and troubleshoot Microsoft SQL Server environments.
Support database migrations, backup and recovery operations, performance tuning, and disaster recovery processes.
Utilize T-SQL and SQL troubleshooting techniques to support customer environments.

Automation & Continuous Improvement
Develop and maintain automation tools, scripts, and operational processes using PowerShell and other scripting technologies.
Participate in process improvement initiatives focused on efficiency, reliability, and customer satisfaction.
Contribute to technical documentation, knowledgebase articles, SOPs, and deployment standards.

Customer Engagement
Serve as a trusted technical advisor during customer implementations and support engagements.
Communicate technical information effectively to customers, project stakeholders, and internal teams.
Participate in on-call support, escalation management, and major incident response activities as required.
Qualifications
Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience.
Minimum 3 to 5 years of experience supporting enterprise infrastructure environments.
Experience with:
Microsoft Windows Server administration
Microsoft SQL Server deployment and administration
Enterprise networking technologies
Virtualization platforms
Linux command line administration
System troubleshooting and root cause analysis
Strong verbal and written communication skills.
Ability to obtain and maintain gaming licenses and security clearances as required.
Ability to travel up to 15%, based on business needs.
Preferred Qualifications

Operating Systems
Windows Server 2016/2019/2022/2025
Red Hat Enterprise Linux, Rocky Linux, Ubuntu, or similar Linux distributions

Databases
Microsoft SQL Server
SQL High Availability and Disaster Recovery technologies
T-SQL scripting and performance troubleshooting

Virtualization & Storage
VMware vSphere
Microsoft Hyper-V
Nutanix AHV
SAN and NAS technologies
Ceph or enterprise storage platforms

Networking
Cisco, Juniper, Dell, Aruba, Brocade
Firewalls and VPN technologies
HAProxy, F5, A10, NGINX, OPNsense
DNS, DHCP, VLANs, routing, switching, and load balancing

Automation & DevOps
PowerShell
Python
Git
CI/CD concepts
Infrastructure as Code principles

Cloud & Container Technologies
Docker/Podman
Kubernetes/OpenShift
Container orchestration platforms
Hybrid cloud infrastructure concepts
AWS experience
Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership