Delivery/Shop Person

Under general supervision, the Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from FedEx Office stores and customer’s place of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier may also be asked to perform other duties within a FedEx Office Store, if there is a period of time where they are not assigned any pick-up/delivery activity.

Responsible for driving the company vehicle to perform pick-up/delivery service for FedEx Office stores and for customers
Pick-up duties encompass driving to the customer’s place of business (or a FedEx Office store), receiving completed masters for photocopying orders and picking up supplies and inventory items from vendor’s place of business
Delivery duties include: delivering finished photocopy orders to customers (or a FedEx Office store) and distributing marketing materials as requested
Receive daily route information from a centralized dispatcher via a company provided phone
Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines
Responsible for maintaining pick-up/delivery logs and vehicle maintenance logs to document duties performed
Adhere to FedEx Office company and vehicle safety policies and guidelines
Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service, answering customer questions, problem resolution and polite and caring transactions/interactions
Responsible for performing additional duties within the store during non-delivery times
High school diploma or equivalent education
Must be at least 21 years old and have a minimum of two years of driving experience
Ability to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring process
Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to stand during entire shift, excluding meal and rest periods
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.