CNA - Medical Care

Regular Full-Time, Hourly, Non-Exempt

Reports to:Director of Nursing

Siloam Health’s mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam’s approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville’s most vulnerable.

Siloam Health is committed to caring for staff in the same excellent manner as we care for patients by providing the following benefits to our full-time staff:

100% Employer paid medical and dental insurance

100% Employer paid life and disability

10 Paid Holidays

Limited weekends

The Medical Assistant at Siloam collaborates with the larger clinic team to provide patient care through intake, onsite diagnostics and treatments, patient education, and occasional home visits. Everything is done in the context of whole person care with a team model.

May provide nursing support directly for one specific provider or rotate among all the providers.

After training, may administer VFC vaccines

Provides training and resource support for volunteer nurses.

Performs phlebotomy for in-office laboratory when needed.

Collaborates with other members of the team by making phone calls on behalf of the provider to the patient, pharmacy or another physician’s office.

Provides patient follow-up through phone calls and occasional home visits.

Delivers care in the manner that preserves patient autonomy, dignity and rights.

Participates in on-going quality improvement (QI) activities within the roles defined above.

May answer incoming calls from patients, pharmacies, and other healthcare providers using established clinical protocols

Will elevate complex medical questions, red flag symptoms, or concerns requiring clinical assessment to the Triage RN immediately per protocol

Will document all patient phone encounters accurately per clinical protocols

Will function under the direct supervision of the Triage RN when serving in a phone MA role

May provide health education to community health workers within the Community Health program if designated.

May perform quality control measures on equipment if assigned.

May perform sterilization of surgical instruments with autoclave protocol.

May complete Health Department Reporting for Communicable Diseases

Current National Medical Assistant Certification required

Diploma or Associate Degree from a Medical Assisting Program

Passionate about Christian ministry to the underserved and in full agreement with

Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs

Computer literacy and familiarity with MS Office products as well as electronic medical records preferred

Familiarity with medical terminology is preferred

Bilingual preferred

Prolonged periods of sitting at a desk and working on a computer.

Must be able to perform repetitive movements associated with clinical care

Proof of previous Hepatitis B vaccination, although employee may decline vaccination by signing a declination form

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