Head Of Property Management Operations

Operations Manager
First Class Security is a veteran-owned security company committed to providing high-quality, reliable security services to warehouses, apartment complexes, hotels, residential communities, and a wide range of other properties. Our mission is to deliver professional, dependable protection with a personal touch.
We are seeking a seasoned Operations Manager to oversee daytime field operations for both armed and unarmed security officers. This individual will be a hands-on leader, responsible for maintaining operational excellence across multiple client sites. The Operations Manager will play a key role in building strong relationships with clients, supporting our field personnel, and ensuring all posts operate in full compliance with contract requirements and company standards.
Supervise daily operations of armed and unarmed security officers across multiple sites
Conduct routine site visits to ensure officers are in proper uniform, on post, and performing to expectation
Assist with scheduling, shift coverage, and coordination with HR/recruiting when needed
Ensure compliance with post orders, SOPs, and any client-specific directives
Mentor and develop officers in the field to ensure high standards of professionalism and performance
Deliver quality customer service and foster long-term client relationships
Minimum of 6 years of experience in the private security industry (preferably with supervisory or management experience)
Bachelor's degree from an accredited college or university (required)
Ability to work independently and manage time effectively in the field
Bilingual (English/Spanish) is a plus
Schedule: Rolling 5 day work week, (3 weekends a month are required), Day Shift