Head of Technical Delivery Management

The Opportunity SPHERE is seeking a Technical Delivery Manager to lead implementations and upgrades of SPHEREboard, our identity intelligence platform. You will lead a delivery pod made up of the technical engineers who implement and upgrade SPHEREboard for our clients, along with dedicated Support and engineering resources.

You will work directly in client environments alongside pod team members, partner subcontractors, and client-assigned resources, and serve as the client’s primary point of contact from kickoff through go-live.

A core part of the mission is to scale our delivery model as our client base grows, making every implementation and upgrade faster and more consistent.

No prior SPHEREboard experience is expected. Essential Functions Technical Delivery Plan and run implementations, version upgrades, and environment migrations (Dev to Prod, on-prem to SaaS).

Guide clients through infrastructure readiness (systems permissions, network access, database sizing, etc.) so deployments start smoothly.

Partner with clients to validate identity data across directory, HR, and CMDB sources so they have full confidence in their results.

Team & Delivery Model Lead, coach, and develop the delivery pod, including its technical delivery engineers and dedicated Support and engineering resources: set clear goals, hold the team accountable to commitments, and build individual development plans.

Scale our implementation and upgrade model through standard playbooks, readiness checklists, reusable scripts and configurations, and predictable timelines.

Define completion criteria with Support and lead a seamless transition to ongoing support, including documentation and client sign-off.

Track and continuously improve delivery metrics such as time to production and upgrade cycle time.

Share field insights with Engineering and Product to continuously improve the product and the delivery experience.

Manage subcontracted and partner delivery resources, including hours and budget against SOWs, technical quality review, and change control.

Client Enablement & Partnership Enable clients as you implement: teach client teams how SPHEREboard works and transfer the knowledge they need to operate it independently after go-live.

During upgrades, showcase new features and capabilities and help clients put them to use.

Identify risks early, articulate their business impact, and recommend options to clients and leadership.

Partner with Sales, Product, and Support to align priorities and resolve obstacles.

Report progress and delivery metrics to leadership on a regular cadence.

Experience in a services or customer delivery role at an enterprise software company, implementing or upgrading that company’s own product.

Windows and UNIX/Linux; databases; AWS and Azure; and ServiceNow CMDB. Understands privileged access, effective permissions, and account ownership across these systems.

Comfortable navigating PowerShell scripts and SQL queries: able to understand what a script is meant to do, follow along as it is built, and validate that it worked as intended.

Track record of standardizing delivery: building playbooks, templates, or tooling that made implementations faster and more predictable.

Working knowledge of services commercials: SOWs, time and materials vs. Able to translate technical issues into business risk for client executives and to teach client technical teams, in writing and in the room.

Experience navigating complex enterprise stakeholder structures and building consensus across teams.

Eastern or Central time zone) and able to travel to client sites as needed.

Preferred Qualifications Former identity engineer or architect who has moved into delivery management.

Spanish speaking.

Experience in regulated industries such as financial services, utilities, or healthcare.

Experience delivering third-party, commercially available software solutions in both SaaS and self-hosted deployments.

Why Join Us Join a growing identity security company, expanding globally, that was purpose-built to help organizations get a handle on their most pressing identity risks.

Work alongside talented colleagues, customers, and industry partners in a collaborative and rewarding culture.

About SPHERE SPHERE is the global leader in Identity Hygiene. We are dedicated to reshaping modern identity programs by embedding this foundational fabric, enabling organizations to quickly reduce risks. We work through an identity lens that protects an organization’s accounts, data, and infrastructure. Our solutions deliver immediate time-to-value by leveraging automation to discover, remediate and secure identities, now and forever. Driven by our core values of passion, empathy, and authenticity, our vision drives us to continually innovate, helping our clients to sleep better knowing their attack surface is drastically reduced, thwarting the plans of bad actors every single day. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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