Bellman | Overnight | Guest Services

Hotel Name: The Biltmore Los Angeles
Hourly Rate: $17.52
At The Biltmore Los Angeles , hospitality is defined by timeless elegance, rich history, and exceptional service. Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence-driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

Passion for Hospitality - Delivering meaningful and memorable guest experiences
Innovation & Progressive - Continuously improving how we operate and serve
About the Role: Bellman

As our Bellman , you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.
This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. Operations & Execution
Ensure smooth, efficient operations aligned with brand standards
Deliver consistent, high-quality results in a fast-paced environment
Deliver exceptional service rooted in passion for hospitality
Follow all company policies, safety standards, and procedures
Assist guests with loading and unloading luggage.
Escort guests to their rooms and explain hotel features and services.
Provide directions and information about hotel amenities, restaurants, attractions, and local areas.
Assist with valet and driveway operations when required.
Maintain a clean, organized, and professional hotel entrance and bell desk area.
Maintain knowledge of hotel policies, services, events, and daily activities.
Provide exceptional guest service and resolve routine guest concerns professionally.
Follow all hotel safety, security, and service standards.
Passion for hospitality and delivering exceptional service
Previous hotel or guest service experience preferred.
Excellent customer service and communication skills.
Knowledge of hotel services, amenities, and local attractions.
Ability to operate luggage carts and other bell desk equipment safely.
Ability to work flexible schedules, including weekends, holidays, mornings, evenings, and overnight shifts.
High school diploma or equivalent required.

At Millennium Hotels & Resorts , we support our employees with benefits designed to promote wellbeing and long-term success.
Hotel Room Discounts across our global portfolio
Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable.
At Millennium Hotels & Resorts, you're not just taking on a role-you're joining a global organization committed to people, performance, and growth.
Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.