Head of Project Management

Project ManagerThe Project Manager is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met by effectively managing the customer's project from conception to completion. We are seeking a motivated and customer-focused individual to join our team. As a Project Manager, you will be the first point of contact for our clients, providing them with professional and efficient service. Your primary responsibilities will include managing customer inquiries, processing orders, and ensuring customer satisfaction throughout the printing and signage process. Candidates must be detail-oriented and able to work on multiple projects in a time-sensitive environment.Serve as the primary representative of the organization to our customers.Provide outstanding customer service through both oral and written communications.Convey to the customer our expertise in our products and services.Communicate fully with internal and external customers and follow up promptly with quotes, requests, orders, and other tasks.Communicate customer requirements (technical, proofs, lead-time, etc.) to our internal team per company policies and procedures.Confer with customers by telephone, email, and in-person to provide information about products or services and to manage all customer-related communications.Manage projects which includes creating timely estimates/quotes; ensuring delivery to the customer and completing closing steps in digital systemsAddress and resolve customer issues and concerns with a positive attitude.When appropriate, advise customers on orders and on the best strategies to achieve their desired outcomes.Maintains customer accounts and records of customer interactions with details of inquiries, comments, or complaints.Collect deposits or payments or arrange for billing.Receive customers at the front door and handle their questions and needs.Assist customers by answering product and service questions and suggesting information about other products and services.Manage outside vendors for sublet/subcontractor projects, as needed.Follow and comply with safety policies and procedures.High school diploma or equivalent; some college coursework preferredPrevious experience in project management, preferably in the printing or signage industryStrong written and verbal communication skillsExcellent organizational and time management abilitiesDetailed-oriented with a focus on accuracy and qualityCritical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problemAbility to learn and use industry-specific software and toolsProject management skills and the ability to manage multiple tasks and prioritiesAbility to work independently and as part of a teamPositive attitude and a commitment to providing exceptional customer serviceCompensation: $17.50 - $23.00 per hourAt AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.